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114 Visa Jobs
Employee Relations Manager
Visa
posted 16hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
This role demands a solid background in employee relations and understanding of local employment laws and regulations. Exceptional communication and interpersonal skills are essential, enabling the individual to collaborate effectively across the organization.
- Conduct workplace investigations in complex situations demonstrating effective listening, probing and investigatory skills with the ability to synthesize data, identify root problems/causes, and recommend actions to resolve in partnership with the Legal team and Business Conduct Office
- Provide expertise and case management of ER issues, including performance management, from initial intake to resolution, received from various query management systems, managers, people team and employees
- Provide consultation, guidance and coaching to senior leaders, managers and people business partners to address employee behavior and performance concerns, provide guidance and assist with the development and delivery of appropriate feedback or corrective/disciplinary actions which aligns with Visa s policies, approach, practices, and processes.
- Provide consultative support for the resolution of a variety of matters including addressing challenging/ sensitive situations
- Partner with People business partners to address gaps in performance including reviewing performance improvement plans, and facilitating the necessary communications to drive an effective outcome
- Work with leaders and employees to establish and maintain a positive work environment, which encourages the full use of diverse talents and abilities, act as an employee advocate, help drive various corporate and division business initiatives
- Provide coaching to business leaders, offering feedback and advice on employee and organizational issues in a proactive, empathetic and compassionate manner
- Lead employee response and support efforts for crisis, life and safety events and natural disasters
- Provide timely ER support and advice in respect of global and local:
- regulatory requests
- ongoing changes in regulatory requirements,
- Developing and delivering training sessions to people team and business, to develop expertise and capability from an ER perspective
- Track, report and analyze ER data and trends to proactively create a positive organizational culture and build manager capabilities, including external trends and best practices
- Provide interpretation of People policies, practices and procedures to employees and managers
- Recommend and drive local handbook and policy updates
- Uncover, assess opportunities, and propose solutions for People Team process improvements
- Lead and support cross functional ER and People Team projects, regional and global initiatives review existing policies, procedures and guidelines and drafting /providing input into new ones as needed
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Why this is important to Visa
The Employee Relations manager will be a key member of AP ER team, which is a Center of Excellence within People team. This role entails establishing and maintaining strong, trust-based relationships with employees, managers, and key stakeholders such as legal, compliance, and BCO across the Asia Pacific region while addressing employee issues, promoting fairness, and fostering a positive work environment.
Responsibilities also include ensuring that the company complies with labor laws, regulations, and internal policies. This includes handling grievances, disciplinary actions, and terminations in a fair and legal manner therefore minimizing risk of legal disputes, fines, and damage to the company s reputation.
8-10+ years of progressive HR or Employment Law experience, with 4-5 years in employee relations
Excellent written and verbal communication is a must, including the ability to interface with others in a positive, approachable and professional m
Excellent written and verbal communication is a must, including the ability to interface with others in a positive, approachable and professional m
Employment Type: Full Time, Permanent
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What people at Visa are saying
What Visa employees are saying about work life
based on 357 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Visa Benefits
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