Product Manager - Post Disputes

As the Product Manager for Post-Disputes, you will be responsible for delivering value to customers by assisting with developing requirements for the post purchase features and functionality within the platform. You will work with technology partners, customer-facing support teams, and other product managers to understand the opportunities and pain points around surfacing needs to support customers looking to combat disputes and chargebacks, then transforming those findings into actionable and meaningful requirements and features that are easy to consume and help to drive improved business outcomes for Visa and its customers.

 

Essential Functions

Relevant Experience

To excel in this role, the ideal candidate should be able to:

Basic Qualifications
8 or more years of relevant work experience with a Bachelors Degree or at least 4 years of work experience with an Advanced degree (eg Masters, MBA, JD, MD) or 3 years of work experience with a PhD

Preferred Qualifications
8 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (eg Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
Experience with a range of consumer use cases spanning merchant, business, and payments
Preferred Qualifications
Deep knowledge of payments ecosystem, in particular post purchase and disputes products is a plus
Experience in performance analytics and tools like SQL, Power BI, and Tableau
Proven experience in supporting go-to-market strategies, driving business growth through insights, and/or productizing performance insights
Exceptional communication and interpersonal abilities, adept at bridging gaps between diverse business functions