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1049 Virtusa Consulting Services Jobs

Tech Support

0-2 years

Hyderabad / Secunderabad

1 vacancy

Tech Support

Virtusa Consulting Services

posted 1d ago

Job Description

The L1 Service Desk Engineer is the first point of contact for end-users seeking technical assistance

This role involves providing support and troubleshooting over voice, chat and email, including password resets, software installations, and resolving software issues

The ideal candidate should have excellent communication skills, a strong understanding of computer systems, and the ability to work under pressure

Key Log, categorize, and prioritize incoming incidents and service requests via phone, email, and chat

Provide first-level support for basic technical assistance, including password resets, software installations etc Maintain clear and concise communication with end-users, keeping them informed of the status of their requests

Escalate unresolved issues to L2 or appropriate teams within expected timeframe

Document/Update the solutions and knowledge base articles for future reference (5 documents per week)

Ensure all tickets are resolved within the agreed SLA (Service Level Agreement) and timely follow up with users to ensure satisfaction

Ensure compliance tickets are being addressed on priority and are resolved within 5 working days

Hands-on experience on One Drive, Intune, Teams, and O365 applications

Experienced in MAC OS X Mojave, High Sierra, and Catalina

Deploying remote installation software

Basic knowledge of SCCM Good Knowledge of VPN and Network devices

Qualifications and Required Skills Bachelors degree in computer science, Information Technology, or related field, IT-related certifications (eg, CompTIA A) are a plus

0-2 years of experience in a technical support role

Strong verbal and written communication skills

Excellent Customer handling skills

Excellent problem-solving skills

PC support, a basic understanding of networks, good knowledge of MS suite of products like MS Office, Outlook etc Basic understanding of Windows and Mac OS

Comfortable to work in 24/7 environment, motivated to work in a fast-paced environment and handle multiple tasks simultaneously

Good understanding of operational frameworks like ITIL and operations process


Employment Type: Full Time, Permanent

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What people at Virtusa Consulting Services are saying

Technology salary at Virtusa Consulting Services

reported by 1 employee
₹11.3 L/yr - ₹14.4 L/yr
21% less than the average Technology Salary in India
View more details

What Virtusa Consulting Services employees are saying about work life

based on 4.6k employees
73%
88%
72%
93%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Virtusa Consulting Services Benefits

Submitted by Company
Paid Sick Leave
Group Insurance
Flexible Schedule
Education/Training/Tuition/Certification Reimbursement
Submitted by Employees
Work From Home
Health Insurance
Cafeteria
Soft Skill Training
Job Training
Gymnasium +6 more
View more benefits

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Virtusa Consulting Services Hyderabad / Secunderabad Office Location

View all
Hyderabad Office
Virtusa Polaris Consulting Services Private Limited, Sy No.115, Nanakramguda Village, Serilingampally Mandal, Ranga Reddy District Hyderabad
Telangana 500032

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