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MS Teams (Support Engineer / SME)
Virtusa Consulting Services
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
MS Teams (Support Engineer / SME) :
2nd line incident resolution of applications and data issues related to MS Teams and related services.
Significant Knowledge on MS Teams support, deployment, migration configuration experience.
Good understanding of Teams Direct Routing.
Good understanding in Hybrid environment (Teams online/sfb online).
Proactive management of the global infrastructure to maximize performance and reliability.
Ensure system integrity, security and recoverability.
Primary Skills
1. Microsoft Teams Expertise
o Deep understanding of MS Teams functionalities, features, and integrations.
2. Deployment and Configuration
o Experience with deploying and configuring MS Teams in various environments (cloud, hybrid, on-premises).
o Familiarity with Microsoft 365 admin centre and PowerShell for Teams management.
3. Migration Skills
o Knowledge of migration strategies and tools (e.g., Microsoft Teams Migration Tool, SharePoint migration).
o Experience with planning and executing migrations from Skype for Business or other platforms to Teams.
4. Troubleshooting and Support
o Strong troubleshooting skills for MS Teams issues, including connectivity, performance, and user permissions.
o Experience providing end-user support and training for Teams users.
5. Collaboration Tools Integration
o Understanding of how to integrate Teams with other Microsoft services (e.g., SharePoint, OneDrive, Exchange) and third-party applications.
Secondary Skills
1. Network and Security
o Knowledge of networking concepts, including bandwidth requirements and QoS for VoIP.
o Understanding of security and compliance considerations related to MS Teams.
2. User Experience Design
o Ability to design intuitive Teams environments that enhance user experience.
3. Change Management
o Skills in change management to facilitate user adoption and manage resistance during migrations or updates.
4. Project Management
o Familiarity with project management methodologies to plan and execute deployment and migration projects.
5. Analytics and Reporting
o Ability to use reporting tools and analytics to monitor Teams usage and performance.
6. Training and Documentation
o Skills in creating training materials and documentation for end-users and IT staff.
Employment Type: Full Time, Permanent
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Recruitment Consultant
43%
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7%
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3%
3%
14% candidates got the interview through other sources.
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What people at Virtusa Consulting Services are saying
Support Engineer salary at Virtusa Consulting Services
reported by
13
employees
with 2-5
years exp.
₹2.2
L/yr - ₹8.5
L/yr
32%
less
than the average Support Engineer Salary in India
View more details
What Virtusa Consulting Services employees are saying about work life
based on 4.5k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Virtusa Consulting Services Benefits
Submitted by Company
Paid Sick Leave Group Insurance Flexible Schedule Education/Training/Tuition/Certification Reimbursement
Submitted by Employees
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Virtusa Consulting Services Chennai Office Location
Chennai Office
Virtusa Software Services Pvt. Ltd., 1st Floor, 5th Block, DLF IT Park – SEZ, 1/124 Mount Poonamalee Road, Shivaji Garden Moonlight Stop, Nandambakkam Post, Manapakkam
Chennai
Tamil Nadu 600089
Tamil Nadu 600089
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