Mobile Tech Lead

As a Support Specialist L1 Agent on the team, you would moderate, answer, and escalate technical support questions from the developer community through Google forums, email, and Googler created internal issues

Minimum Qualifications Excellent Communication Skills (English Writing & Speaking) Versant Score of more than 60 5 +years coding/technical support experience in below technologies Android development experience in either Java/KotlinProficient in understanding/debugging code in both Java/KotlinDevelopment experience with gradle/maven build toolsUnderstanding of Android Studio and its troubleshooting toolsCapable of running Android apps through emulators and devicesiOS development experience in either Objective-C/SwiftProficient in understanding/debugging code in both Objective C/SwiftDevelopment experience with CocoaPods/Swift Package manager dependency managersUnderstanding of Xcode IDE and its troubleshooting toolsCapable of running iOS apps through emulators and devicesIMA only HTML5/JavaScript development experiencePreferredExperience using Charles proxy for debugging network trafficGMA OnlyHigh level understanding of how mobile engines (eg Unity, Flutter, React-native, Unreal) wrap Android/iOS librariesProficient in Csharp (for Unity plugin support)Proficient in Dart (for Flutter plugin support)IMA OnlyExperience serving video on any mobile/web platformFamiliarity with video specs (eg VAST/VPAID)Experience with HLS and DASH video streaming protocolsExperience with Chrome Cast or other connected TV platformsNice to haveIMA only Experience with Roku and BrightScript Preferred QualificationsGood to have knowledge on IMA SDK (or/and) Google Mobile Ads SDKUnderstanding of the online advertising ecosystem Key Ability to debug/reproduce user issues in-code, and develop examples to prove functionality or lack thereofProvide technical support via emails/forums for the specialized Product AreasManage and resolve technical support cases with a high degree of technical complexity for Google Ads productsRespond to customer-reported issues in a timely manner, per service level agreements

Communicate progress of resolution/status in a timely fashion, per service level agreementsManage escalations and expectations, for both customers and internal staff

Timely and Valid escalations of issues to L2 Team

Timely and Valid routes of issues to other Teams

Coordinate across numerous departments while driving issues to resolutionFollow established support processes and proceduresWork effectively and manage your queue and bugs with minimal supervision