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Operations Manager KPO
4-8 years
Hyderabad / Secunderabad
1 vacancy
Operations Manager KPO
Virtusa Consulting Services
posted 9hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Role Manage the entire operations team. Accomplished by refining and implementing performance strategies, Data Building, Meeting Process delivery timelines and adherence. Also responsible for managing attrition for the department and processes; which support current, as well as any future business needs/requirements. Monitor and manage operational costs.
Key
Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction.
Establish & Manage Relationships / Engagement with the Clients.
Team Management organizes resources, sets goals, carries out strategy from Executives and clients on a day to day basis; reporting responsibilities.
Responsible for following agreed governance model, escalation & communication plan.
satisfaction scores, performance Appraisals and attrition management is managed well.
To ensure that all internal customer/ external queries are followed up on a timely basis.
Collaborate with internal teams.
To be the Key contact for all queries with specific business assigned.
About Virtusa
Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction.
Establish & Manage Relationships / Engagement with the Clients.
Team Management organizes resources, sets goals, carries out strategy from Executives and clients on a day to day basis; reporting responsibilities.
Responsible for following agreed governance model, escalation & communication plan.
satisfaction scores, performance Appraisals and attrition management is managed well.
To ensure that all internal customer/ external queries are followed up on a timely basis.
Collaborate with internal teams.
To be the Key contact for all queries with specific business assigned.
About Virtusa
Teamwork, quality of life, professional and personal development values that Virtusa is proud to embody. When you join us, you join a team of 21,000 people globally that cares about your growth one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.
Employment Type: Full Time, Permanent
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People are getting interviews at Virtusa Consulting Services through
People are getting interviews through
(based on 358 Virtusa Consulting Services interviews)
Job Portal
Campus Placement
Referral
Company Website
Walkin
Recruitment Consultant
42%
23%
7%
7%
3%
3%
15% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at Virtusa Consulting Services are saying
Rating based on 2 Operations Manager
reviews
Anonymous · Operations
in Hyderabad/Secunderabad
Likes
New management is good , lots of changes being implemented, options to learn more
Dislikes
Hikes are not great, travel is limited
Read 2 reviewsOperations Manager salary at Virtusa Consulting Services
reported by
7
employees
with 11-17
years exp.
₹9.5
L/yr - ₹20
L/yr
20%
more
than the average Operations Manager Salary in India
View more details
What Virtusa Consulting Services employees are saying about work life
based on 4.5k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Virtusa Consulting Services Benefits
Submitted by Company
Paid Sick Leave Group Insurance Flexible Schedule Education/Training/Tuition/Certification Reimbursement
Submitted by Employees
View more benefits 
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Virtusa Consulting Services Hyderabad / Secunderabad Office Location
Hyderabad Office
Virtusa Polaris Consulting Services Private Limited, Sy No.115, Nanakramguda Village, Serilingampally Mandal, Ranga Reddy District
Hyderabad
Telangana 500032
Telangana 500032
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