Zendesk Administrator / Developer

Zendesk Administrator

Role

The Zendesk Administrator is responsible for the administrative management of Zendesk. You will be responsible for the execution of day-to-day configuration, support, and maintenance of our

Zendesk instance, as well as continuously improving the platform to enable our growth. You will work closely with Customer Success, Operations, and other key stakeholders to enable our growth.

Responsibilities

• Provide operational and administrative support within Zendesk and integrated applications by adhering to help requests and change management processes to ensure timely resolution and project completion.
• Identify, install, configure, and maintain applications in Zendesk to support business needs.
• Work with our teams to create specific workflow configurations.
• Periodically review triggers, automation, views, and macros to ensure outdated items are deactivated or updated.
• Create and maintain reports and dashboards including one-off data pulls to support KPIs and business needs.
• Define and maintain agent roles per the business requirements.
• Agent management including creating, deactivation, role reassignment, and deactivation.
• Maintain Zendesk data integrity by employing defined processes and best practices.

Skills & Qualifications

• 2+ years of experience working as a Zendesk System Administrator
• Strong Data Management abilities.
• Ability to meet deadlines, and handle and prioritize simultaneous requests.
• Excellent communication and organizational skills with the ability to multitask.
• Resourceful and creative problem solver
• Ability to work in a fast-paced environment and deliver punctual, accurate results.