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Customer Success Executive
Vigocare
posted 4d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Client Onboarding:
Lead the onboarding process for new patients, providing training and support to ensure a smooth transition.
Develop and deliver tailored onboarding plans to meet hospital needs.
- Account Management:
Build and maintain strong relationships with staff, serving as their main point of contact.
Regularly check in with staff to understand their needs, challenges, and goals.
Monitor patient vital metrics and proactively address any issues that arise.
- Staff Support:
Respond to staff inquiries and resolve issues in a timely and effective manner.
Collaborate with support teams to troubleshoot and resolve technical problems or concerns.
- Product Utilisation:
Help staff understand and fully utilise product features and functionalities.
Provide best practices and recommendations to enhance product usage and achieve clinical accuracy outcomes.
- Feedback and Improvement:
Gather patient, staff, doctor feedback and insights to identify trends and areas for improvement.
Advocate for staff needs within the company and work with product and development teams to address any issues or implement new features.
- Renewals and Upselling:
Manage contract renewals and identify opportunities for upselling or cross-selling additional products or services.
Work with the sales team to ensure a seamless transition for expanding hospital needs.
- Reporting and Analysis:
Track and report on key performance indicators (KPIs) related to hospital success and satisfaction.
Analyse hospital data to provide insights and recommendations for improving the patient experience.
Employment Type: Full Time, Permanent
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What people at Vigocare are saying
What Vigocare employees are saying about work life
based on 30 employees
Flexible timing
Monday to Saturday
No travel
Day Shift
Vigocare Benefits
View more benefits
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