Victrix Systems & Labs - MS Dynamics 365 Customer Insights Engineer (9-20 yrs)

D365 Customer Insights (Data and Journeys)

Job type : Remote

Job Description :

- Need a consultant on below who can walk through the deck with the client

- 9+ years of experience working with D365 Customer Insights (Data and Journeys), with a strong focus on technical implementation and configuration.

- In-depth understanding of data unification, segmentation, and profile creation within CI-Data.

- Proficiency in data integration with CI-Data using connectors, API calls, and custom ETL pipelines.

- Hands-on experience with Power Platform tools, including Power Automate, Power Apps, and Dataverse.

- Strong skills in JavaScript, Power FX, or other scripting languages used for CI customization and plug-in development.

- Lead and implement technical solutions within D365 CI Data and Journeys to meet client requirements.

- Design and configure CI data unification, ingestion pipelines, and segmentation models to create comprehensive customer profiles.

- Develop, test, and deploy customizations, workflows, and plugins to enhance CI functionality.

- Troubleshoot and resolve technical issues within CI-Data and CI-Journeys environments, focusing on data integrity, performance, and system stability.

- Proven track record in customer journey mapping, marketing automation, and campaign management.

- Understanding of marketing and customer experience principles and how they apply to customer

engagement within CI-Journeys.

- Strong analytical and problem-solving skills, with experience using CI data analytics to drive business insights.

- Excellent written and verbal communication skills for liaising with stakeholders and clients