CRM Executive

Primary Purpose

To provide exceptional customer service and follow-up with clients for payment collection, ensuring a high level of customer satisfaction and maintaining strong client relationships.

Key Activities and Responsibilities

• Engage in customer service with a pleasant manner of speaking, ensuring all client interactions are handled professionally and courteously.
• Follow up with clients to collect payments, providing timely reminders and updates regarding their accounts.
• Follow up with enquiries to book appointments, providing timely reminders and updates regarding their services.
• Serve clients with fluent English speaking and writing skills, ensuring clear and effective communication.
• Utilise basic Excel knowledge for managing and tracking client interactions, payments, and account statuses.
• Work closely with the team to implement strategies for improving customer service and satisfaction.

Experience & Qualification

• 2-3 years of experience as a client coordinator or in a similar coordinating role, with a focus on customer service and payment collection.
• Proficient in English, both speaking and writing, with the ability to communicate effectively with English-speaking and corporate clients.
• Basic knowledge of Excel and other CRM tools to manage customer data and payment follow-ups.
• Candidate must be living within 45 minutes' travelling time from the office to ensure reliability and punctuality.

Expected Competencies

• Strong communication and interpersonal skills, with the ability to interact positively with clients and team members.
• Excellent organizational skills, with the capacity to manage multiple tasks and follow-ups efficiently.
• Proactive and customer-focused approach, aiming to resolve queries and payment issues promptly.
• Ability to work independently and as part of a team, contributing to the overall goals of the CRM department.
• Dedication to maintaining high customer service standards and building lasting relationships with clients.