Business Analyst (6-7 yrs)

Business Analyst

Location : Mumbai

Experience : 6+ years

Designation : BA

JOB SUMMARY :

- Individual contributor role

- Project management, Business Analysis and Testing for loyalty project

- End to End project management from analysis of business requirement, documentation of requirement, solution evaluation keeping in view effort estimation versus business justification, quality analysis of the solution through testing, process documentation and risk analysis and implementation / rollout planning and execution including end user training / communication

- Writing Business Requirement Documents, Standard Operating Procedures, Test Case Preparation, Test Case Execution

Detailed Responsibilities :

- You are a subject matter expert in defining and configuration of loyalty programs.

- Work with Business/Product/Technology/Digital/Data Warehouse/Vendors for gap assessment.

- Manage the delivery of the solution across online/offline channels by working with partners and in-house product and technology team(s)

- Prepare, analyze, sign-off monthly activities related to loyalty reporting/statements

- Defines project scope and objectives and publishes project status.

- Creates and maintains project schedules by developing project plans and specifications, estimating time requirements, establishing deadlines, monitoring milestone completion, tracking all phases of the project product/service lifecycle, providing timely reporting of issues that impact project progress, coordinating actions, and resolving conflicts.

This includes documenting, prioritizing and tracking requests (changes, enhancements, etc.

- Conducts project meetings with teams and stakeholder and management to review project deliverables and deadlines.

- Provides single point of contact for assigned projects and coordinates interaction and communication

- Review, analyze, and create detailed documentation of business systems and user needs, including workflow, program functions, and steps required to develop or modify loyalty programs.

- Prepare documents for Operation Risk Committee and Steering Committees for decision on process finalization, cost approvals and product launches.

- Reviews use cases and other technical documents with IT project staff to ensure business requirements are adequately reflected in technical planning documents

- Write and execute the test scripting and tracking for all UATs issues to closure.

- Ensures that all tests are conducted and documented according the standards agreed upon by the business unit and IT

- Responsible for the overall success of testing, including tracking of bug reports and change requests and ensuring their timely resolution and results verification and release sign-off.

- Coordinates groups of service providers or support teams who assist in bug fixes and explains the defects to relevant stakeholders who either contribute in fixing them or are to decide the change in solution to fix such defects