Officer Operations

Role & responsibilities

• Receive, scrutinize & verify applications / PNR details / documents etc.

• Assess & appraise applications for qualifying criteria.

• Upload applications into immigration system without any errors.

• Maintain & record all application data. Update MIS reports on a regular basis.

• Handle visa application enquiries via email or telephone. Liaise with applicants via email in case of further documentation/ clarification required and to provide information about visa status.

• Update the visa status onto the system accordingly.

• Coordinate with EK CVS (immigration) office for day to day visa applications.

• Handle cash and bank related transactions, if assigned

• Adhere to Emirates laid Service Level Agreements (SLA) for all processes

• Maintain compliance with VFS Globals defined information security policies and procedures applicable to the role

• Maintain/adhere to the DVPC standard operating procedures, manuals etc. without deviation in process

• Ensure that the entire process is completed within the mandated Turn Around Time

• Ensure no penalties/ complaints are incurred and monitor, track and maintain internal errors.

• Liaise with Legal department for managing contracts / agreements

• Shall adhere to environment health and safety policy/objectives and guidelines of the organization

Preferred candidate profile

• Minimum: 12 years of formal education (HSC) or global equivalent degree.

• Minimum 1 year in data entry

• Basic knowledge Windows Office Advance Excel preferred

• Good typing skills 30 WPM / Accuracy – Above 95%

• Customer Orientation

• Communications Skill (Verbal & Non-verbal)

• Flexible with shift timings and week offs