Service Planning Professional

Responsibilities

Technically Plan a Work order (clearly specified, enriched with relevant information, map a work type / task list or manual planning: Define and search out all required materials, tools, services, and resources) Customer specifics considered in technical planning.
Task list improvement opportunities identified and aligned with Technical Support, who triggers Task List creation & updates)
Perform an entitlement check via system support and identify T&M opportunities and check the status with Contract Manager for Planning
Identify CIM opportunities and link work order (if applicable)
Reassign a work order to Technical Support Engineers if advanced planning is required OR to Upstream if commercial clarification is required.
Confirm readiness for works to be executed (system), Tools, parts & services are planned and monitored on time before crew mobilization.
Service schedule is aligned with the obligations in service contracts.
Prepare, level out & assign works for the territory & tasks of responsibility, to deliver best match for needs and potential. (i.e., weather conditions & skills)
KPIs and PPIs related to Planning & Scheduling are balanced and under control.
Confirm readiness for works to be executed (system). Prepare 12-week planning (long-term planning) / short term planning (3-week detail plan)
Bundle and optimize work order composition.
Perform the availability check (material, tools and competences) (create purchase requests)
Assign service appointment to service crew by managing service crew composition on short term.
The Candidate is shall be willing to work in shifts (24x7 Rosters)

Qualifications

Diploma or Degree in Electrical & Mechanical with few years of relevant area
Technical background with experience in Wind turbines will be added advantage.
(Vestas / Multi Brands)Service Planning background and planning Experience in Blades and Wind turbines Main components will be added advantage.

Competencies

Good understanding Service AOM
Ready to read into technical documentations and drawings.
Affinity to work according to processes and navigate in technical (commercial) related systems.
Self-organization / good time management and stress resistant
Technical communications skills
Knowledge in SAP and Salesforce