Oracle Service Functional Analyst

Vertiv, a $4. 5B global organization with nearly 20, 000 employees, designs, builds and services critical infrastructure that enables vital applications for data centers, communication networks, and commercial and industrial facilities. We support today s growing mobile and cloud computing markets with a portfolio of power, thermal and infrastructure management solutions.

Position Summary :

The Oracle Service Functional Analyst provides end-user support related to Oracle Ebs Service applications. He/She supports Service processes during implementations projects, as well as business as usual activities. He/She analyzes business requirements and system enhancements, prepares functional and technical specifications, solves issues and identifies their root causes to prevent them in future.

• support Service applications end-user
• analyze and solve problems related to Oracle Ebs Service applications
• lead or participate in root cause analysis / corrective action for critical issues and incidents
• lead the development and the deployment of Oracle Ebs Service applications, particularly in the designing, building, testing, implementation and stabilization.
• develop test plans to ensure proper system functionality and defects free release and meet business requirements. Maintain systems to ensure reliability and performance.
• deploy system enhancements, service requests (change requests) ensuring solution is scalable and meets overall business requirements and identify/document functional gaps, maintaining documentation for changes made to system
• monitor, support and enhance software integrations in Service area
• collaborate with the Project Management Office to estimate the delivery timelines, estimate resourcing needs, and identify risks & issues upfront
• cooperate with colleagues on other team in order to design harmonized solutions
• conduct ongoing quality reviews and analysis of data in Service area; identifies data quality issues and escalates for corrective actions
• work effectively with remote team members, outsourced resources, and users to complete tasks.

School Background / Working Seniority

• 2-5 years of experience developing with Oracle Ebs Release 12. 2
• Bachelor s degree or equivalent
• International experience
• Experience in an international System Integrator company is a plus

Basic Skills

• Strong English language skills
• PMP or equivalent project management certification preferred
• Analytical, and Problem-solving skills are required

Technical / Functional skills

• Deep experience with Oracle Ebs Release 12. 2 specifically in:
  • Oracle Service
  • Oracle Service Contracts
  • Oracle Mobile Field Service
• Experience with Oracle Order Management is a plus
• Experience with Oracle Inventory
• Experience with PL/SQL
• Experience creating Functional Requirement Documentation and Test Script
• Excellent Communication and Teamwork skills
• Process Discipline and Documentation skills essential
• Ready to move beyond own area of comfort
• Ability to be adaptable and flexible while responding to deadlines on assignments and workflow fluctuations