Systems Engineer - Azure and VMware

Role Summary

This individual will provide technical leadership, hands-on implementation, on-going day to day support across Datacenter operations and vendor management. This role will also be responsible for developing, maintaining, supporting, and optimizing key functional areas; particularly Windows server operations, monitoring, virtualization, and cloud-based technologies.

Role Responsibilities

• Provide support for global data center environment which includes Windows server technologies, VMware, VEEAM and general server/datacenter maintenance.
• Hands on experience with VMware vSphere 6.x - able to act as 3rd tier support for escalated issues. VCP-DCV 6.0/6.7 or later preferred.
• Hands on experience with backup tools including Veeam Backup and Replication, Cloud Endure and Cloudranger preferred.
• Strong experience in Microsoft Windows, including Active Directory, and DFS. Microsoft certifications preferred.
• Strong experience managing virtual instances in cloud environments(Azure, AWS and GCP), including associated elements such as security groups, resource groups, load balancers, storage devices, backup & recovery, and network resources.
• Strong experience in Microsoft Exchange 2016 or later and Office 365. Must be able to act as 3rd tier support for messaging related escalated issues.
• Strong experience with PowerShell scripting to create automation task to increase team reliability and efficiency.
• Experience using Powershell and C# to create runbooks in System Center Orchestrator.
• Experience in AWS CLI and Gcloud Command shells to create and run scripts.
• Strong experience with leading Infrastructure projects as a technical resource, including the ability to oversee planning of resources and develop detailed execution plans for both project and operational work.
• Provide immediate 3rd level server support for problems escalated by Datacenter Operations Team, Service Desk, App/Dev, or business users.
• Provide general server support and maintenance; implement patching and proactive maintenance plans; develop best practice maintenance plans.
• Proactively review monitoring systems, take action on alerts, and review/revise thresholds/alerts to ensure infrastructure stability.
• Perform thorough root cause analysis, best practice troubleshooting techniques and processes, and procedures as defined by hardware/software vendors and personal experience.
• Proactively support, maintain, create and update associated build and standard operating procedure documentation. Plan and implement necessary updates as required for support relevance.
• Identify, document, publish and uphold systems policies, standards, procedures, checklists, agreements, diagrams, inventory, etc.
• Identify, plan and lead projects and tasks necessary to assess, optimize, proactively manage, and maintain enterprise and client systems and infrastructure.
• Ensure all support requests, projects and other tasks are reviewed, prioritized, addressed and completed in a timely and proficient manner.
• Identify, document, publish and uphold systems policies, standards, procedures, checklists, agreements, diagrams, inventory, etc.
• Availability to work evenings and weekends as required to support maintenance and project activities.

Technical Qualifications

• 7+ years of equivalent work experience.
• 5+ years of infrastructure support experience and operational excellence.
• VMware, Windows Server, SAN(NetApp, HP Nimble) Infrastructure experience is required.
• Excellent technical skills including, however, not limited to, Microsoft Operating systems server 2008-2019, Powershell, Exchange 2010-2013, Office 365, Active Directory, VEEAM, SCOM 2012-2019, Networking (both LAN and WAN), DNS, DHCP, Experience working with HP Server and Blade class machines.
• Insurance/Reinsurance Industry experience and knowledge with an understanding of the terminology, business functions and processes.
• Preferred Technical Certifications (Microsoft, Cisco, and VMware).