Microsoft Dynamics 365 Support Analyst

We are seeking a motivated and enthusiastic Junior Microsoft Dynamics 365 Support Analyst to join our team. This is a fantastic opportunity to kickstart your career! You ll be involved in solution design/development and contribute to the growth of our Microsoft capability. The successful candidate will assist in delivering business solutions on Dynamics and the Power Platform for mid to enterprise-level organizations, across multiple sectors, gaining valuable experience along the way.

Key Responsibilities:

Solution Development:

• Assist in the design, development, and implementation of custom solutions within the Microsoft Dynamics 365 platform.
• Customize Dynamics 365 applications to meet specific business requirements under the guidance of senior developers.
• Support the integration of Dynamics 365 with other systems and applications.

Service Delivery:

• Triaging issues for review follow up with fellow consultants and developers.
• Provide support and maintenance for Dynamics 365 solutions, ensuring high availability and performance.
• Assist in troubleshooting and resolving issues related to Dynamics 365 applications.
• Monitor system performance and suggest improvements as needed.
• Participate in planning for upgrades and migrations.

Client Interaction:

• Work with clients to gather requirements and provide tailored solutions under supervision.
• Assist in conducting training sessions and providing documentation to ensure clients can effectively use Dynamics 365 solutions.
• Support senior developers in offering expert advice and best practices to clients.

Collaboration and Teamwork:

• Collaborate with other developers, business analysts, and project managers to deliver comprehensive solutions.
• Participate in code reviews and receive constructive feedback to improve your skills.
• Learn from and support senior developers in their tasks.

Continuous Improvement:

• Stay updated with the latest features and updates in Microsoft Dynamics 365.
• Continuously improve your development processes and methodologies.
• Contribute to the development of best practices and standards for Dynamics 365 development.

Skills and Competencies:

• Technical proficiency in Microsoft Dynamics 365 and related technologies.
• Strong organizational skills and attention to detail.
• Willingness to learn and develop new skills.
• Good communication and interpersonal skills.
• Creativity and customer focus to assist in supporting our customers and developing solutions ensuring they get the best out of their Microsoft Dynamics implementation.