SRG IDC Platforms Team Lead

The success of the role of the Platforms Team Leader is built on the Trust relationship between them, their team, and the clients. The result of this relationship is a customer with high satisfaction scores and engaged Version 1 staff, which should then translate into excellent financial performance. Version 1 is looking for a Platforms (Azure AWS) Delivery Manager with excellent people management skills to join its Global Service Reliability Group. A highly driven individual is required as they will be responsible for a high-performing technical team, so technical acumen is a distinct advantage. You must demonstrate an ability to deliver quality outcomes to consistently deliver high satisfaction ratings.

Roles Responsibilities

Work with the Head of Service Delivery Management / Portfolio Director(s) / Account Manager (s) / Practice Head as appropriate to agree on a strategy for assigned accounts.

Input to service design and support for service implementation

Internal service reporting

Maintain standards for ISO20000 compliance best practices across the team.

Manage customer escalations, issues, problems, and requirements.

Identify and progress the Continual Service Improvement initiative

Manage business risk and knowledge to ensure business continuity.

Achieve targets and improvement initiatives for customer satisfaction.

Explore and drive opportunities within existing customers for new/additional work.

Work with sales to develop new opportunities both with new and existing customers.

Conduct regular Service Reviews with Customers

Contractual awareness

Essential Skills - Level of experience 7-10years

Technical Skills

Cloud Architecture: Deep understanding of both Azure and AWS architectures, including services, deployment models, and best practices.

Security and Compliance: Knowledge of cloud security principles, compliance standards, and how to implement them in both Azure and AWS environments.

Automation and Scripting: Proficiency in automation tools and scripting languages (e.g., PowerShell, Python, AWS Lambda) to streamline operations and deployments.

DevOps Practices: Familiarity with DevOps tools and practices, including CI/CD pipelines, infrastructure as code (IaC), and containerization (e.g., Docker, Kubernetes).

Monitoring and Performance Management: Skills in monitoring tools (e.g., Azure Monitor, AWS CloudWatch) to ensure optimal performance and availability of services.

Strong ITIL skills in relation to Service Design, Operations and Transition

Managerial Skills

Team Leadership: Strong leadership skills to motivate and guide your team, fostering a collaborative and productive work environment.

Strategic Planning: Capability to align cloud strategies with business goals, ensuring that cloud initiatives support overall organizational objectives.

Risk Management: Identifying potential risks and developing mitigation strategies to ensure smooth operations.

Interpersonal Skills

Communication: Excellent communication skills to effectively convey technical information to non-technical stakeholders and team members. Effective verbal and written communication skills.

Problem-Solving: Strong analytical and problem-solving skills to address and resolve issues quickly and efficiently.

Adaptability: Ability to adapt to rapidly changing technologies and business requirements, ensuring your team remains agile and responsive.

Certifications and Continuous Learning

Certifications: Relevant certifications such as AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect Expert, and others can validate your expertise and enhance your credibility.

Continuous Learning: Staying updated with the latest trends, tools, and best practices in cloud computing through continuous learning and professional development

Career Management Skills

Mentorship and Coaching: Ability to guide team members in their career development, providing regular feedback, and helping them set and achieve professional goals.

Performance Management: Skills in evaluating employee performance, conducting appraisals, and identifying areas for improvement and growth.

Training and Development: Knowledge of creating and implementing training programs to enhance the skills and capabilities of team members.

Employee Engagement: Techniques to keep team members motivated and engaged, fostering a positive and productive work environment.

Succession Planning Skills

Talent Identification: Ability to recognize and nurture high-potential employees who can take on critical roles in the future.

Strategic Planning: Developing long-term plans to ensure the continuity of leadership and critical roles within the team.

Knowledge Transfer: Ensuring that essential knowledge and skills are passed on to successors through structured handover processes and documentation.

Diversity and Inclusion: Promoting a diverse and inclusive workplace to ensure a broad range of perspectives and ideas in leadership roles.

Resource Management experience: performance management, workload distribution.

Additional Interpersonal Skills

Transparency: Being open about career paths and succession plans to build trust and clarity within the team.

Empowerment: Encouraging team members to take ownership of their career progression and providing them with the resources and support they need.

Celebrating Milestones: Recognizing and celebrating significant achievements and milestones in employees career development