Engr II-Ntwk Operations

The Network Repair Bureau (NRB) seeks driven and highly motivated Engineer IIs to join our team. This position is responsible for centralized troubleshooting of customer issues and the Verizon Wireless Network's operation and management. As a part of a highly visible team where we provide 24x7 support, you are accountable for ensuring high network availability and attainment of service levels. You will learn and apply new technical skills to support the interdepartmental objectives including: effectively communicating and escalating network issues to ensure quick resolution; utilizing a network management system to detect network events; and creating trouble tickets to document issues. Youll also have opportunities for career growth as you learn and apply new skills with various technologies to support the organization's objectives.

In this role, you will have the opportunity to:

• Perform triage, fault isolation, and remediation of Network events.
• Developing your professional skills and technical knowledge through on-the-job experience and training.
• Partnering with senior engineers to provide timely and accurate technical assistance to our internal and external customers.
• Applying acquired technical knowledge to monitor and troubleshoot issues, ensuring the health of the network while working closely with external and internal organizations
• Providing on-demand support to eliminate unexpected service impacts to our customers based on the needs of the business. (Our customers may include customer service centers, technical support organizations, and executive management teams during network events and major outages.)
• Help support the NRB ACD phone systems to answer questions from internal teams as well as customers and other organizations

Where Youll be Working...
This role will have a defined work location that may include work from home and assigned office days as set by the manager.

What were looking for

Youre a motivated self-starter and quick learner who thrives in a fast-paced environment. You meet all new challenges with a commitment to quality and team collaboration. You are flexible, dependable, and work well in varying environments.

Youll need to have:

• One or more years of related work experience or Bachelors degree.
• Have good communication skills
• Have good troubleshooting, problem-solving, and decision-making skills along with the ability to work independently
• Ability to work from 6am - 3pm local time including weekends and holidays based on the needs of the business.
• Ability to work a range of hours, which may include nights, weekends, and holidays based on the needs of the business.
• Experience working in a customer service setting.
• Experience in Microsoft Office, and Gmail.

Even better if you have one or more of the following:

• A degree in Computer Science, Software Engineering, Electrical Engineering, or any other related discipline
• Knowledge of LTE networks and 4G to 5G technologies.
• Experience in troubleshooting and/or telecommunications.
• Knowledge of Cloud and Virtualized solutions (OpenStack/ VMWare).
• Network certifications (e.g., CCNA, CCNP, or similar).
• Experience in computer support experience, including troubleshooting PC hardware and configurations.
• Ability to work in a high-pressure, dynamic environment and adjust to priority changes
• Ability to work well in a team environment.
• #NRBNONCDIO