Senior Manager - Business Intelligence

At our core, we are dedicated to enriching lives by bridging the gap between individuals and premium wireless experiences that not only meet but exceed expectations in value and quality. We believe that everyone deserves access to seamless, reliable, and affordable wireless solutions that enhance their day-to-day lives, connecting them to what matters most. By joining our team, you'll play a pivotal role in this mission, working towards delivering innovative, customer-focused solutions that open up a world of possibilities. We're not just in the business of technology; we're in the business of connecting people, empowering them to explore, share, and engage with the world around them in ways they never thought possible.

Building on our commitment to connect people with quality experiences that offer the best value in wireless, let's delve deeper into how we strategically position our diverse portfolio to cater to a broad spectrum of needs and preferences. Our portfolio, comprising 11 distinct brands, is meticulously organized into five families, each designed to address specific market segments and distribution channels to maximize reach and impact.

• Total by Verizon & Verizon Prepaid: At the forefront, we have Total by Verizon and Verizon Prepaid, our flagship brands available at Verizon-owned stores. Verizon Prepaid continues to maintain a robust and loyal consumer base, while Total by Verizon is on a rapid ascent, capturing the hearts of more customers with its compelling offerings.
• Straight Talk, TracFone, and Walmart Family Mobile: Straight Talk, Tracfone, and Walmart Family Mobile stand as giants in our brand portfolio, boasting significant presence in Walmart. Their extensive reach and solidified position in the market underscore our commitment to accessible, high-quality wireless solutions across diverse retail environments.
• Visible: Visible, as a standalone brand family, caters to the digitally-savvy, single-line customers who prefer streamlined, online-first interactions. This brand is a testament to our adaptability, embracing the digital evolution of customer engagement.
• Simple Mobile: Carving out a niche of its own, Simple Mobile shines as the premier choice among authorized resellers. Its consistent recognition as the most carried brand in Wave7 Researchs prepaid dealer survey for 36 consecutive quarters speaks volumes about its popularity and reliability.
• SafeLink: SafeLink remains dedicated to serving customers through government subsidies. With a strategic pivot towards Lifeline in the absence of ACP, SafeLink continues to fulfill its mission of providing essential communication services to those in need.

Join the team that connects people with quality experiences that give them the best value in wireless.

What youll be doing:

Were looking for someone who will work within the Value Reporting & Analytics - Business Intelligence team, comprised of highly skilled professionals who translate data into actionable insights, explain the why behind customer revenue trends and help the Value organization achieve its goals and priorities. This work spans a wide range of strategic, highly prominent programs, products, pricing, and device launches. The ideal candidate will excel in scoping and executing the analyses; and delivering objective and prescriptive recommendations based on the derived insights.

To be successful, you will be required to leverage your business acumen to guide discussions and drive collaboration alongside the Business Intelligence Associate Director; these discussions may span across different technical, finance, and marketing stakeholders to ensure alignment on how we count what we count and the sources of truth used.

Lastly, we are looking for someone comfortable optimizing and transforming how we work by sponsoring/accelerating the adoption of data analytics tools, visualization tools, and opportunities to employ AI-based technology.

• Demonstrating critical thinking skills and inspire curiosity across the team to expand their knowledge of the business, industry, and technology trends so they can put findings and insights into the optimal context
• Understanding how data is staged and connected; and how it flows through our various data and reporting environments
• Using their excellent communication skills to effectively present complex results to multiple stakeholders in concise and easy-to-understand data-driven narratives
• Driving proactive ideation amongst the team so as to remain relevant by bringing value and having a positive impact on the business
• Being comfortable collaborating with a team of professionals with varying skill levels and experience
• Supporting key projects (or major workstreams) tied to strategic initiatives, end-to-end processes, data governance, and self-serve enablement
• Advocating, when applicable, for the integration of enablement of self-serve by leveraging the awareness and adoption of digital tools
• Promoting new solutions and drive adoption of AI-based solutions in support of prescriptive analytics through robust communications and partnerships

What were looking for...

You believe that solid data should be behind every important decision, but you also have a strategic mindset to translate that data and numbers into compelling stories. You have a knack for visualizing your findings in just the right way so people can easily understand the data and the practical insights derived from your analyses.

You know that different team members and partners have different needs and you flex your style and approach to be most effective. Youre the type of person who takes pride in seeing those that you mentor develops and succeed. People trust you based on your thoughtful and thorough analyses. You thrive in a fast-paced environment and are comfortable driving several highly visible projects at once.

Youll need to have:

• Bachelors degree or four or more years of work experience.
• Six or more years of relevant work experience.
• Experience in Microsoft and/or Google Suites of products, e.g. PowerPoint, Slides, Excel, Sheets, etc.
• Ability to define analytical frameworks, analyze complex data sets, and deliver analyses that highlight relevant, actionable insights.
• Strong communication skills that enable you to be effective in spurring discussions, influencing decisions, and setting expectations across various functional teams; and across all levels within an organization.
• Ability to manage multiple complex projects across the team; and to deliver against key deliverables and timelines.

Even better if you have one or more of the following:

• Experience working with Verizon Value or any of the Value Brands, including Verizon Prepaid data, systems, analysis, or reporting
• A Master's in Business Administration, Data Analytics, Finance, Business, or Economics.
• Business Intelligence Certification (CPBI)
• Experience and working knowledge in applying data analytic capabilities to solve business problems; and generate value
• Working knowledge of data warehouse domains; and able to extract data using queries, for example, Teradata SQL
• Proven visualization/storyboarding skills to present insights and recommendations