Analyst - Learning & Development

You will be responsible for managing incoming performance support requests, maintain the integrity of the performance support tools, including Agent Assist and BOTS for the enterprise.
This role is vital to the daily strategic operation of the business ensuring the most current/relevant content is available to the users at the time of need. Key responsibilities include, handling incoming Subject Matter Expert requests (SME), stakeholder management, writing content, maintaining assets and metadata across the enterprise.

• Responsible for writing performance support materials including but not limited to: projects, programs, pricing, products, solutions, promos, processes, equipment
• Input and maintain all topic content into the appropriate categorization including policies, processes, procedures etc.
• Author content to align with writing and editorial style guidelines while putting the users needs first
• Appropriately tag content with metadata to improve content reuse
• Work with teams from all parts of the Verizon organization to author performance support content
• Designs content layout that allows users to find what they need
• Written & verbal communications with stakeholders to develop performance support content
• Assist team with content lifecycle management and other content improvement initiatives
• Design and/or load documents and references into InfoManager
• Editing/Publishing based on tenure and experience

Youre energized by discovering the best Performance Support approaches and applying them to create the best content. You seek feedback and understand the importance of continuous improvement. You gain satisfaction from meeting key learning objectives and seeing the impact of a strong learning program.

• Bachelor's degree or one or more years of work experience.
• Experience with CMS (Content Management Systems)
• Experience with web-based development tools
• Advanced Microsoft skills; Word, Excel, PowerPoint
• Knowledge of Google Sheets/Docs/Slides skills

• Knowledge of Adobe Experience Manager
• Demonstrated attention to detail and strong written and verbal communications skills
• Experience in technical writing and stakeholder management

If Verizon and this role sound like a fit for you, we encourage you to apply even if you dont meet every even better qualification listed above.