Sr. Content Strategist

What youll be doing...

As part of Verizons Experience Design team, youll have the chance to impact one of the largest portfolios of business customers, supporting a high traffic of daily customer interactions across an omnichannel ecosystem and a growing business product portfolio. With global offices and hybrid work environments, the team is assembling the brightest designers, design strategists, and product managers to collaborate with cross-disciplinary teams, shaping the future of the customer experience. Your responsibilities include:

• Understanding the broader users journey within digital touchpoints, to define and create best practices for ensuring content is consistent, accessible, understandable, actionable, and engaging across touchpoints
• Executes content strategy for our digital channels, products and services, usually focused on a specific channel or domain.
• Develops strategies and recommendations for content positioning. Ensures that content is on-brand, consistent in terms of style, quality and tone of voice, and optimized for search.
• Evaluates content to assess the suitability and need for change, using information such as audience surveys and feedback.
• Evaluates the impact of target audience demographics, ratings data, community needs, and other factors on content and strategy.
• Thoroughly exploring, refining, and documenting proposed solutions.
• Actively exploring user context, and engaging in target user activities when possible.
• Participating in insight-gathering activities (informal or formal, primary or secondary) and creating design solutions that leverage user insights.
• Actively researching competitive products, industry trends, and topics.
• Staying updated on Verizon's business, strategy, and organizational structure.
• Effectively designing solutions within Verizon's business context and revenue model.
• Maintaining a working knowledge of UI standards for common platforms (iOS, Android, Web).
• Working within Verizon's front-end and back-end technology constraints and capabilities.
• Giving and receiving constructive feedback.
• Communicating the current project plan, goals, and expected outcomes.

Where you'll be working...

This hybrid role will have a defined work location that includes work from home and assigned office days as set by the manager.

What were looking for...

As a Senior Content Strategist, youll play an important role in shaping content strategy and design for customer learn, sales, onboarding, service and support, experiences. Youll be a strong advocate for intuitive information architecture, user-centered design principles, and consistency of voice & tone.

Your work will span the entire design process from front-stage interactions with customers to backstage processes that support the creation and management of content (flow structure, support content IA and copy, conversational UI copy, taxonomies, modules , etc.)

Youll need to have:

• Bachelors degree or four or more years of work experience.
• Four or more years of relevant work experience.

Even better if you have one or more of the following:

• Portfolio of professional work.
• Experience writing and designing for customer and rep-facing platforms.
• Experience with agile methodologies
• Contributed to multiple design programs or shipped products with a large user base.
• Contributed to overall product success.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you dont meet every even better qualification listed above.