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138 Verizon Jobs

Sr. Content Strategist

4-6 years

Hyderabad / Secunderabad, Chennai, Bangalore / Bengaluru

1 vacancy

Sr. Content Strategist

Verizon

posted 18hr ago

Job Description

What youll be doing...

As part of Verizons Experience Design team, youll have the chance to impact one of the largest portfolios of business customers, supporting a high traffic of daily customer interactions across an omnichannel ecosystem and a growing business product portfolio. With global offices and hybrid work environments, the team is assembling the brightest designers, design strategists, and product managers to collaborate with cross-disciplinary teams, shaping the future of the customer experience. Your responsibilities include:

  • Understanding the broader users journey within digital touchpoints, to define and create best practices for ensuring content is consistent, accessible, understandable, actionable, and engaging across touchpoints
  • Executes content strategy for our digital channels, products and services, usually focused on a specific channel or domain.
  • Develops strategies and recommendations for content positioning. Ensures that content is on-brand, consistent in terms of style, quality and tone of voice, and optimized for search.
  • Evaluates content to assess the suitability and need for change, using information such as audience surveys and feedback.
  • Evaluates the impact of target audience demographics, ratings data, community needs, and other factors on content and strategy.
  • Thoroughly exploring, refining, and documenting proposed solutions.
  • Actively exploring user context, and engaging in target user activities when possible.
  • Participating in insight-gathering activities (informal or formal, primary or secondary) and creating design solutions that leverage user insights.
  • Actively researching competitive products, industry trends, and topics.
  • Staying updated on Verizon's business, strategy, and organizational structure.
  • Effectively designing solutions within Verizon's business context and revenue model.
  • Maintaining a working knowledge of UI standards for common platforms (iOS, Android, Web).
  • Working within Verizon's front-end and back-end technology constraints and capabilities.
  • Giving and receiving constructive feedback.
  • Communicating the current project plan, goals, and expected outcomes.

Where you'll be working...

This hybrid role will have a defined work location that includes work from home and assigned office days as set by the manager.

What were looking for...

As a Senior Content Strategist, youll play an important role in shaping content strategy and design for customer learn, sales, onboarding, service and support, experiences. Youll be a strong advocate for intuitive information architecture, user-centered design principles, and consistency of voice & tone.

Your work will span the entire design process from front-stage interactions with customers to backstage processes that support the creation and management of content (flow structure, support content IA and copy, conversational UI copy, taxonomies, modules , etc.)

Youll need to have:

  • Bachelors degree or four or more years of work experience.
  • Four or more years of relevant work experience.

Even better if you have one or more of the following:

  • Portfolio of professional work.
  • Experience writing and designing for customer and rep-facing platforms.
  • Experience with agile methodologies
  • Contributed to multiple design programs or shipped products with a large user base.
  • Contributed to overall product success.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you dont meet every even better qualification listed above.


Employment Type: Full Time, Permanent

Read full job description

Prepare for Content Strategist roles with real interview advice

Top Verizon Content Strategist Interview Questions

Q1. b. three ants are running on edges of a equilateral triangle with same speed. What is prob that dey will never meet?
Q2. Why do we need garbage collection and how it is done in JAVA ?
Q3. Two puzzles a. Given a bar , cut it twice and pay for 7 days?
View all 76 questions

What people at Verizon are saying

Content Strategist salary at Verizon

reported by 1 employee with 8 years exp.
₹22.7 L/yr - ₹29 L/yr
236% more than the average Content Strategist Salary in India
View more details

What Verizon employees are saying about work life

based on 1.4k employees
86%
84%
78%
81%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Verizon Benefits

Submitted by Company
Shared Success
Education Assistance
Work From Home
Wellness Time
Life Insurance
Health Insurance +3 more
Submitted by Employees
Work From Home
Cafeteria
Health Insurance
Free Transport
Gymnasium
Soft Skill Training +6 more
View more benefits

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Verizon Chennai Office Locations

View all
Chennai Office
Verizon Data Services India PVT LTD, SIDCO Industrial Estate, Guindy Chennai
Tamil Nadu 600032
Chennai Office
Verizon India, Plot No. 1, SIDCO Industrial Estate, Sardar Patel Road, Guindy Chennai
Tamil Nadu 600032

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