Area Service Incharge - Jaipur

Role & responsibilities

1. Calls - To attend special calls regularly.

2. Service Franchisees - To manage Service Franchisees. To process promptly claims of spare parts and service amounts for the Franchisees and forward to CMO for approval.

3. Spares dispatch -To organize for spares dispatch to Service Franchisees.

4. Service of Dealer heaters To do service of Dealers repairable heaters at our Workshop.

5. Complaint Record Closing Updation of Complaint Record after work completion.

6. To support Distributors / Dealers / DSA on service related issues through our Service Franchisees

7. Reports - To collect within guarantee complaint analysis report, quality service feed back report, guarantee spare parts analysis report from all service franchisees Within the stipulated time.

8. Collection - To collect the from Customers for service bills. Collection should be handed over Commercial Dept. without keeping any pending amount.

9. Spare Parts Plan - To prepare and submit Annual Requirement Projection for spare parts (all product) and submit to Service Head (CMO).

10. Spare Parts Despatch Plan - To send monthly spare parts despatch plan to HO.

11. Spare Parts Indent - To send spare part Indent for marketing products to sourcing dept (CMO) with a copy to Service Head (CMO) as and when required.

12. Spare Parts Usage - To monitor spare parts consumption.

13. Spare Parts Stock - To verify stock of spare parts at spare parts godown.

14. Defective Product & Replacement - To hand over defective product (unrepairable) to our stores dept. along with Replacement Request Form (approved by Manager – Service) and new product (for replacement) should be handed over to the customer along with Delivery Challan.

15. MIS reports - To send MIS reports to CMO as per the time schedule.

16. Monthly Complaint Report - To prepare the consolidation report about the various types of complaints for within guarantee heaters and inform to CMO every month.

17. Unusual/Peculiar Complaint Report - - To send unusual/peculiar complaint report (along with parts if necessary) for mfg products to HO / for marketing products to Sourcing Dept (CMO) & Technical Dept (CMO) with a copy to Service Head (CMO).

18. Franchisees Visit - To visit Franchisee once in 2 months to sort out service related issues.

19. Training - To give service training to Franchisees Service Technicians as and when required.

Preferred candidate profile

ITI or Diploma in Electrical, with minimum 5 years experience in monitoring Service Franchisees of electrical home appliances industry. Basic Computer knowledge must.

Perks and benefits

Good salary With Benefits