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VENUS ENGINEERING WORKS

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5.0

based on 1 Review

2 VENUS ENGINEERING WORKS Jobs

CUSTOMER RELATIONSHIP MANAGER

Venus Engineering Works

5.0

based on 1 Review

1-5 years

Daskroi

1 vacancy

CUSTOMER RELATIONSHIP MANAGER

VENUS ENGINEERING WORKS

posted 12hr ago

Job Role Insights

Key skills for the job

Salesforce Customer Support Portfolio Relationship Management CRM Customer Experience Management

+ 7 more

Job Description

Venus Engineering Works is looking for CUSTOMER RELATIONSHIP MANAGER to join our dynamic team and embark on a rewarding career journey

Customer Relationship Management: Build and maintain relationships with assigned customers as the primary point of contact
Understand their business objectives, challenges, and requirements
Proactively engage with customers to foster long-term partnerships
Customer Needs Analysis: Conduct thorough needs assessments to understand customers' goals and pain points
Identify opportunities to provide personalized solutions and recommend appropriate products or services to meet their needs
Account Management: Develop and execute account plans to effectively manage customer portfolios
Monitor customer satisfaction levels, address any issues or concerns promptly, and ensure overall customer success
Customer Retention and Growth: Implement strategies and initiatives to enhance customer retention and drive revenue growth
Collaborate with sales teams to identify cross-selling and upselling opportunities
Leverage customer insights to identify areas for expansion and recommend additional solutions or services
Customer Advocacy: Act as a customer advocate within the organization
Represent customer interests and provide feedback to internal teams, including product development, marketing, and operations, to drive continuous improvement and deliver exceptional customer experiences
Customer Communication: Maintain regular and clear communication with customers through various channels, such as meetings, calls, emails, and customer portals
Keep customers informed about new products, features, and updates that may be relevant to their business
Issue Resolution: Handle customer inquiries, complaints, and escalations in a timely and effective manner
Collaborate with internal teams to investigate and resolve issues, ensuring a high level of customer satisfaction
Customer Feedback and Reporting: Collect and analyze customer feedback, surveys, and satisfaction metrics
Compile reports and present insights to management
Use customer data to drive decision-making and improve overall customer experience
Customer Training and Support: Coordinate customer training sessions and provide ongoing support to ensure customers are maximizing the value of products or services
Address customer training needs and provide educational resources as necessary
Requirements:Customer-Focused Mindset: A strong passion for customer satisfaction and a deep understanding of customer-centric approaches
Ability to anticipate customer needs and provide proactive solutions
Relationship Building: Excellent interpersonal skills to build and nurture relationships with customers
Ability to connect with people at various levels within customer organizations
Communication Skills: Strong verbal and written communication skills to effectively convey information, build rapport, and present ideas to customers
Problem-Solving Abilities: Analytical and critical thinking skills to understand customer challenges and provide appropriate solutions
Ability to navigate complex situations and resolve conflicts
Sales and Account Management: Experience in sales or account management roles, with a focus on customer retention and growth
Ability to identify sales opportunities and collaborate with sales teams
Industry Knowledge: Familiarity with the industry or market in which the company operates
Understanding of customer needs, market trends, and competitive landscape
Team Collaboration: Ability to collaborate effectively with cross-functional teams, including sales, marketing, product development, and customer support
Strong teamwork and collaboration skills
Organizational Skills: Strong organization and time management skills to manage multiple customers and tasks simultaneously
Attention to detail in maintaining accurate customer records and documentation