Customer Service Executive

Roles and Responsibilities

• Handle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and professional manner.
  
• Provide accurate information about products/services to customers through effective communication.
  
• Identify opportunities for upselling/cross-selling relevant products/services based on customer needs.
  
• Maintain records of all interactions with customers using CRM software (e.g., Salesforce).
  
• Collaborate with internal teams to resolve complex issues that require escalation.
  

Desired Candidate Profile

• 0-1 year of experience in BPO or call center environment.
  
• Excellent communication skills with ability to handle multiple conversations simultaneously.
  
• Proficiency in handling international voice process operations.
  
• Strong understanding of basic computer applications such as MS Office Suite.