Front Office Assistant

Position: Front Office Executive

**Location:** - New Delhi

**Responsibilities:**

1. **Front Office Management:**

- Greet and welcome patients and visitors in a courteous and professional manner.

- Handle patient inquiries, appointments, and registrations efficiently.

- Maintain cleanliness and organization of the front office area.

- Coordinate with medical staff to ensure smooth patient flow.

- Manage incoming and outgoing calls, emails, and correspondence.

2. **Administrative Duties:**

- Maintain patient records and ensure accuracy and confidentiality.

- Assist in billing and insurance claim processing.

- Handle cash transactions and maintain petty cash.

- Assist in inventory management and procurement of office supplies.

- Prepare reports and documents as required by management.

3. **Customer Service:**

- Provide exceptional customer service to patients and visitors.

- Address patient concerns or complaints promptly and effectively.

- Ensure patient satisfaction by anticipating and fulfilling their needs.

- Foster a positive and welcoming environment for patients and staff alike.

**Requirements:**

- Minimum of 2 years of experience in a similar role, preferably in the naturopathy industry.

- Excellent communication skills in English, both verbal and written.

- Strong interpersonal skills with the ability to interact effectively with patients, staff, and management.

- Proficiency in computer applications such as MS Office and electronic medical records systems.

- Ability to multitask and prioritize tasks in a fast-paced environment.

- Attention to detail and accuracy in all tasks.

- Leadership qualities with the ability to motivate and supervise a team.

- Knowledge of medical terminology and procedures is an advantage.