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Tele Caller
VenPep Solutions
posted 1d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Overview: The Tele Caller is a pivotal role within the customer outreach team, primarily responsible for engaging potential clients and generating leads through effective communication. This role not only involves making outbound calls but also requires a keen understanding of customer needs and the ability to handle objections gracefully. A successful Tele Caller plays a crucial part in driving sales and overall revenue for the organization by identifying opportunities and nurturing relationships. The Tele Caller must embody the companys values, represent its products/services effectively, and conduct themselves in a professional manner at all times. With the advent of a competitive market, the importance of this role is underscored, as Tele Callers serve as the frontline representatives of the organization, significantly influencing customer perceptions. Their contribution towards achieving sales targets and improving customer engagement directly impacts the companys growth trajectory.
Key Responsibilities:
- Conduct outbound calls to prospective clients
- Generate leads and schedule appointments for sales representatives
- Maintain a detailed database of customer interactions and responses
- Follow up with potential leads and existing customers
- Understand and communicate product features and benefits effectively
- Address customer inquiries and resolve any issues that arise
- Utilize CRM software to track and manage leads
- Meet or exceed daily call quotas and sales targets
- Provide feedback on market trends and customer needs
- Develop and maintain relationships with potential clients
- Conduct market research to identify new sales opportunities
- Consistently update and maintain customer records
- Prepare and present weekly performance reports
- Participate in ongoing training and personal development programs
- Collaborate with team members to share insights and strategies
Required Qualifications:
- High school diploma or equivalent; bachelor s degree preferred
- 1 year of experience in telemarketing or sales
- Familiarity with CRM systems and lead management tools
- Strong verbal and written communication skills
- Ability to work independently and as part of a team
- Proven track record of meeting or exceeding sales targets
- Excellent organizational and time management skills
- Capability to handle objections and negotiate deals
- Strong interpersonal skills to build rapport with clients
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
- Knowledge of basic sales principles and customer service practices
- Ability to adapt quickly in a fast-paced environment
- Willingness to work flexible hours if needed
- Experience using telemarketing scripts and strategies
- Positive attitude and resilience in a challenging role
- Multilingual abilities are a plus
Employment Type: Full Time, Permanent
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based on 4 employees
Flexible timing
Monday to Friday
No travel
VenPep Solutions Benefits
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