Client Concierge/Specialist

Velosio is looking for a Client Concierge/Specialist to be an integral member of our Development team.

Job Title: Client Concierge/Specialist

Location: Hyderabad

Experience: 3+ Years

HYBRID MODE

Job Description

As a Client Concierge Desk team member at Velosio, you will play a vital role in providing exceptional Client service and support to our clients. Your primary responsibility will be to serve as clients main point of contact, assisting them with their inquiries, facilitating technical issues, and providing a world class client experience. You will work closely with various internal teams to coordinate and resolve client requests and provide timely and accurate information.

Responsibilities:

• Client Support and Services: Serve as the first point of contact for clients via phone, email, or chat, providing prompt and professional assistance for inquiries, issues, and requests.
• Facilitating Troubleshooting & Guidance: Identify and facilitate client technical issues by documenting problems and escalating complex issues to the appropriate internal teams as needed.
• Product Knowledge: Develop a comprehensive understanding of Velosio's products and services to address client inquiries and provide accurate information effectively.
• Client Satisfaction: Ensure high levels of client satisfaction by actively listening to their needs, managing expectations, and providing personalized and timely responses.
• Ticket Management: Log and track client interactions and requests in an internal ticketing system, ensuring proper documentation, prioritization, and resolution. Assist with creation and management of Microsoft support tickets as needed.
• Collaborative Coordination: Collaborate with internal teams to coordinate client requests, gather necessary information, and facilitate issue resolution.
• Continuous Improvement: Identify opportunities to enhance the client experience and improve processes, actively sharing feedback and insights with the team to drive ongoing improvements.
• Knowledge Sharing: Contribute to the team's knowledge base by documenting process enhancements, best practices, and frequently asked questions to enable self-service support resources for clients.
• Licensing Assistance: Provide guidance for licensing inquires related to subscription software and on-premise renewals.
• Other duties as assigned.

Skills:

• Bachelors Degree in a relatedfield.
• Proven experience in a client service or technical support role, preferably in a software or technology environment.
• Strong problem-solving and troubleshooting skills with the ability to analyze and resolve client issues effectively.
• Excellent verbal and written communication skills.
• Exceptional Client service orientation with a strong focus on client satisfaction.
• Ability to multi-task and prioritize tasks in a fast-paced, deadline-driven environment.
• Familiarity with CRM systems, ticketing systems, and remote support tools is desirable.
• Willingness to learn and adapt to new technologies and software solutions.
• Highly detail oriented and well organized with the ability to meet assigned deadlines.
• Strong work ethic and ability to work in a team and independently with minimal supervision.

Best Regard

Krishna Murthy