Credit & Collections Specialist

Velosio is looking for a Credit & Collections Specialist to be an integral member of the Finance Team.

JOB DETAILS

Job Title: Credit & Collections Specialist

Experience: 3+ years

Fulltime Position

Hybrid Model

Job Description:

As a Credit & Collections Specialist at Velosio you will be responsible for the maintenance of customer accounts and owns the credit & collections process end to end. You will be required to sustain effective communications across multiple departments and will work closely with the Billing and Cash Applications functions to insure customer accounts are accurate and timely.

• Contact customers via phone and email, using excellent customer service skills, to secure satisfactory resolutions to open account balances and record and report on contact notes.
• Responds to customer inquiries relating to account issues and reconciles customer accounts and disputes.
• Submit requests for credits on invoice discrepancies.
• Run A/R aging reports to conduct monthly review of customers with outstanding balances.
• Provide guidance with regards to providing a provision for bad debt.
• Work closely with 3rd Party collections agencies to collect on delinquent accounts.
• Review/research/cleanup of unapplied cash.
• Communicate with Sales, Delivery, Billing, and Cash Applications regarding collection and customer account related issues.
• Answer incoming customer calls and emails.
• Develop a formal credit and collections process.
• Investigate financial stability and determine credit worthiness of prospective customers.
• Administer credit limits and payment terms.
• Utilize ERP system to review and document collections activity.
• Build and maintain positive relationships with customers.
• Maintain a forecast of anticipated collections for all invoices.
• Develop daily/monthly key metrics for management.

Skills

• Bachelors degree
• 3 - 4+ years of experience in collections and customer service required
• Strong organizational, communication and management skills.
• Excellent interpersonal and communication skills --both written and verbal.
• Strong analytical and problem-solving skills.

Best Regards

Krishna Murthy