Cluster Manager - Sales - Payments (2-14 yrs)

Responsibilities:

Merchant Acquisition:

- Cluster Manager is expected to set up and lead a team of Key Account Executives to achieve merchant acquisition targets. Since payments are agnostic to the category of business, the spectrum of merchants that can be onboarded is vast.

- The Cluster manager must use their acumen and understanding of the Indian retail ecosystem to track progress against plan by implementing strong processes & review mechanisms using well - defined metrics.

Account Management:

- Onboarding merchants on the platform is the first stage of a long-term relationship between company and the account.

- The strength of these relationships, combined with our technology based solutions, will eventually determine the success of company in each market in terms of market share and revenue.

- The Cluster Manager enables the team to provide effective deployments along with training and servicing of the mechants.

- Cluster Managers should be able to plan, assess and implement monetization avenues in the market and be responsible for the teams funnel management

- The incumbent will be owner of the quality of the tasks assigned to the team

Map Competition/ Market Insights:

- To be able to take timely action, it is imperative that we monitor the market and be informed of competition's initiatives.

- Cluster Managers play a pivotal role in monitoring competition activity in key accounts and ensure appropriate response strategies are formulated and implemented.

- With their own observations coupled with inputs from the team, Cluster managers must share best practices internally for growth of comapny.

Team Management:

- Cluster managers hold the onus to build their team by ensuring hiring of KAEs and ensure 100% manning in their clusters.

- Onboard and provide on-the-job-training to the KAEs to improve performance.

- Demonstrated ability to connect with the team beyond work as well and understand the driving factors for each member.

- Monitor KPIs and coach team members on an ongoing basis

- Work towards hiring,retention and engagement of the front line sales team

- Drive execution rigor by being in the market and observing KAEs visits to their designated geography

- Motivate the team by regularly communicating about monthly schemes and incentives

- Work closely with team towards adherence to timelines & target achievements on a daily basis

- The incumbent will frontend the team by visiting market on 80% of expected working days