Customer Service

Job Profile:

• Handling queries on phone ,mail and other forms of official communication
• Managing Customer Retention
• Handling escalation of high ticket size customer
• Increasing customer satisfaction through proactive and actionable resolutions to questions, concerns or challenges
• Ensuring management and resolution of all customer enquiries within agreed timescales
• Analysis of statistics and compilation of Monthly/Quarterly reports/MIS Skill Set and

Qualifications:

• Excellent Verbal & Written communication and analytical skills
• Ability to articulate and present to cross-functional teams, stakeholders, and executives
• Should have eye for detail and work under tight timelines
• Agility and patience to multitask
• Prior experience in handling customer queries on multiple support channels - telephone, chat, and email
• Excellent customer service skills, including maintaining focus on customer issues
• Decision Making & Conflict Skills
• Computer literacy