Customer Experience - Voice process.

Job Summary

Varthana is looking for an Executive - Customer Experience who will be handling customer queries through email and calls; responding to & resolving their queries, requests, and complaints. The candidate will be ensuring high standards of service levels, process adherence, and customer satisfaction while interacting with customers and the team.

Roles & Responsibilities

• Handling Customer interactions via semi-voice processes.
• Resolving Customer queries, requests, and complaints by providing correct and complete information to customers within defined timelines.
• Capturing correct and complete details of Customer interaction.
• Reaching out to non-engaged, irate, delinquent Customers on a regular/project basis.
• Demonstrating high standards of customer experience by focusing on customer empathy, understanding customer needs, and expectations, and making efforts to make them aware and engaged.
• Building a solid relationship with the customers and with internal departments for collecting accurate data.

Preferred Profile

• Minimum Education Qualification: Graduation.
• Freshers are also preferred.
• Knowledge of the basics of MS Excel is preferred.
• Candidate must have proficiency in speaking Hindi + any 2 South languages. - Mandatory requirement.

Perks & Benefits

• CTC bandwidth for this profile is up-to 4 LPA.
• Annual bonuses over and above CTC.
• We have a 6-day work week. A transparent, flexible, and open-door work environment.
• State-of-class Learning Facilities; International Certifications, and Self Learning Programs.
• Eligible for annual appraisals.