Knowledge Transfer Specialist

In Learning Services, we have a direct impact on our employees, our partners, our customers, and the business by providing product, business process, and skills training for audiences around the globe, from colleagues to partners to client end-users. You will play a critical role in empowering them to maximize their potential by providing relevant training. You will wear many hats as you transfer knowledge via different types of activities, whether that is through designing training, delivering training, or organizing training in the LMS system.

Project Ownership

• Plan and estimate time to complete assignments.
• Provide weekly status on progress.
• Maintain project documentation and files.

Instructional Design:

• Learn our products and Services models.

• Analyze learning needs, learners job tasks, and document the training objectives and outcomes.

• Design course and lesson outlines using adult learning principles, using a relatable story .

• Design each lesson and identify data to be added to the system to accomplish the lesson

• Write clearly and concisely, in a consistent style and in compliance with our standards.

• Create certification and knowledge check questions as a guide to ensure the lessons teach what needs to be learned.

• Review survey evaluations for any existing courses to suggest course improvements.

Develop courses:

• If live training, create agendas and instructor guides, poll, etc..
• For eLearning, script the lessons and capture simulations using Captivate.
• Add text, reviewing for standards, proper English grammar and punctuation.
• Work with Production, who formats and adds voiceover, and review the final product.

LMS and SharePoint:

• Store source and output files on SharePoint.
• Add catalogs and other structure in the Docebo LMS as needed to load your courses.
• Enroll users in the appropriate courses and ensure they can successfully log in.
• Run reports and analyze feedback.
• Monitor email, addressing any questions that come in.

• 5+ years of classroom (vILT or ILT) experience training users on software
• 5+ years experience working in software companies, understanding the development life cycle and software development lingo and able to collaborat