Guest Relation Executive

• Greet and welcome guests as soon as they arrive at the office.

• Managing the entire Front Office and administration

• Assisting Pre-Sales in lead creating and Data Entry

• Attending Clients in absence of STM

• Provide information about amenities and promote services

• Meeting with clients virtually or during sales visits

• Take feedback from the client on their site visit and update the same.

• Every day checks on mockup units without fail, in case of any rectifications coordinating with the concern department via mail and phone call.

• Keeping record of Walk in inquiries, clients & visitors.

• Maintaining Excel on walk-in data and breakup of source

• Make travel arrangements and helmets for site visit.

• Organize conference and meeting room bookings.

• Handling queries from client and customers.

• Handling outgoing & incoming Fax, Couriers & maintaining their records.

• Answer, screen and forward incoming phone calls.

• Ensure Reception area is tidy and presentable, with all necessary Stationery, Medicines and materials (e.g. pens, forms, brochures, floor plans, price sheet etc...).

• Provide basic and accurate information in-person and via phone/email.

• Receive, sort and distribute daily mail/deliveries.

• Order front office supplies and keep inventory of stock.

• Perform other clerical receptionist duties such as filing, photocopying, maintain the documents and courier records.

• Addressing and escalating customer complaint

• Coordinating with Marketing Team in events Arranging Collaterals, Registration Desk, and Volunteer.

• Handling other Administrative Task, when necessary.