Lead - Return operations

Role & responsibilities

• Handling multiple projects to reduce the return
• Responsibility of the return stock management, Tracking the Service inventory across 7 locations.
• Monitoring the returns stock updating in CRM & Refurbishment works and Manpower utilization efficiency management.
• Ensure smooth return management operations to achieve the performance target set by the Key accounts.
• Forecast the required spares for refurbishment works.
• Work with CFT for arrangement spares, clearing of scrap stock as per SOP.
• Be a part of NPD (New product Development), provide accurate, valid feedback for the product performance enhancement.
• Timely prepare MIS to update seniors on the performance and progress of the work that is being given.
• Ensure the Product / Packing Quality of the refurbished stock, by providing training to technicians.

Preferred candidate profile

• 3-6 years of experience in technical facility
• Proven customer support experience with Electrical, Electronic and Home appliances.
• Customer orientation and ability to adapt/respond to different types of characters
• Bachelors degree, or Diploma.

Perks and benefits