Head of Customer Support

What youll be doing Build a strong customer relationship management strategy to ensure customer satisfaction Manage and monitor daily orders assignments through customer service team Coordinate activities with all other functions of the department a Establishing and monitor service KPIs Monitoring and analyzing results Implementing changes accordingly Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews Implements production, productivity, quality, and customer-service standards Identifies customer service trends and determines system improvements Improves customer service quality results by studying, evaluating, and re-designing processes and establishing and communicating service metrics and monitoring and analyzing results Maximizes customer operational performance by providing help desk resources and technical advice Skills you Have Bachelors degree or equivalent work experience 4+ years of related industry Always customer centric Extremely patient Experience in using use of Customer Support tools, procedures, processes, and metrics Excellent customer relationship and communication skills Ability to professionally manage and triage customer support incidents and escalations Good time-management skills Ability to multi-task Critical-thinker and problem-solver Team player