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31 UVA Digital Jobs
Tech Support Executive
UVA Digital
posted 3+ weeks ago
Job Role Insights
Flexible timing
Job Description
- Responding to customer inquiries via phone, email, or chat to resolve technical issues
- Troubleshooting technical problems, such as software or hardware malfunctions, and providing step-by-step guidance to customers to resolve their issues
- Escalating complex or difficult technical issues to higher-level technical support specialists or engineers
- Documenting customer interactions and technical issues in a database to ensure accurate tracking and resolution of problems
- Providing technical support to customers during product installations and upgrades
- Developing and maintaining positive customer relationships by providing excellent customer service and support
- Strong background in technology and excellent customer service skills
- Be a quick problem-solver, and have excellent communication and interpersonal skills
Employment Type: Full Time, Permanent
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