Software Engineering (Customer Journey Analytics)

What we believe:

Were proud to embrace the same values that have shaped UST since the beginning. Since day one, weve been building enduring relationships and a culture of integrity. And today, it's those same values that are inspiring us to encourage innovation from everyone to champion diversity and inclusion, and to place people at the centre of everything we do.

Humility:

We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Humanity:

Through business, we will better the lives of those less fortunate than ourselves.

Integrity:

We honour our commitments and act with responsibility in all our relationships.

Work Location: Pune, Bengaluru, Chennai, Hyderabad, Ahmedabad, Kolkata, Noida

Position Summary:

The CJA Lead will be responsible for discovery, design and implementation of CJA requirements i.e. Creation of CJA Reports using dimensions, metrics & analyzing the insights generated. He/she will also be responsible for leading the development team of minimum 2 CJA developers. As part of leading the team, he/she will be responsible for reviewing changes done by the junior developers, guide them for any technical blockers they might be facing. CJA lead is also a client facing role to participate in requirement gathering and technical discussions with client POs & Architects.

Essential Functions and Responsibilities CJA Development - Individual Contribution (60%)

• Strong understanding and hands-on experience with CJA modules including but not limited to Connections, Data Views, Metrics, Dimensions, Calculated Metrics, Projects, Panels.
• Discovery, design and implementation of technology solutions using Customer Journey Analytics, Adobe Journey Optimizer and RT-CDP
• Data management Analyze the need of additional data OR reusing existing data present within CJA, as per the reporting requirement from the client
• Report development - Create CJA Projects/Reports using various metrics, dimensions and various components including Filters & Calculated Metrics.
• Configuring s & exports. CJA Development - Lead (40%)
• Work closely with cross-functional teams, including developers, data engineers, and project managers.
• Lead the discovery, design and implementation of technology solutions using Customer Journey Analytics, Adobe Journey Optimizer and RT-CDP
• Review the changes done by junior CJA developers. Mentor and guide junior team members in technology best practices
• Technical issue resolution - Diagnose, troubleshoot, and resolve technical issues and guide the team for any blockers being faced
• Helping team to understanding the client requirements and solutioning it for the Junior Developers

Qualifications & Skills:

• Overall IT Experience of 6+ years, with minimum 2+ years of hands-on development experience with Customer Journey Analytics (CJA)
• Understanding of Analytics Data Collection using some tag manager is must preferably experienced with Adobe Tag / Launch
• Experience with Adobe Analytics - proficient with different types of AA report components, evars, props, events, segments.
• Experience with Adobe Web SDK, Understanding of Adobe Journey Optimizer on high level, Adobe experience Platform Dataset, Query Service would be a plus
• Demonstrate strong analytical and problem-solving skills
• Good communication skills to ensure effective customer interactions, communications, and documentation
• Self-starter - Organized and highly motivated
• Fast learner, ability to learn new technologies/languages
• Excellent written and verbal communication skills.

UST is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.