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Business Development Intern
UrbanRoof
posted 21d ago
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Fixed timing
Key skills for the job
Job Description
- Primary Role: An inside salesperson who only qualifies leads coming in from Telephonic enquiries, website, and other inbound marketing channels.
- Secondary Role: An inside support executive who only attends to concerns coming in via Telephonic enquiries, website, and other incoming support channels.
Goal:
The goal is to promote business growth, expanding the company s clientele by converting prospects into opportunities.
Experience Required: Fresher to 6 Months
Responsibility deliverables:
- Respond to all Inbound inquiries and leads coming in via different inbound marketing channels.
- Attend and address leads in order to qualify them into opportunities.
- Pass the opportunities to Quota carrying account executives for closures.
- Tele calls, emails to convert prospects into opportunities.
- Customer Management (Inbound): Attend to customer concerns, support and pass it to respective CSE to address.
- Develop selling skills and business knowledge to grow into a client service executive or grow into sales development vertical.
Tasks & Activities:
Prospect Sourcing Management:
- INBOUND (Market response): Sourcing accurate contact details for new enquiries received through various marketing channels like website, social media, web-chats, referrals, emails and inbound enquires.
- Data Management: Maintain the database on the internal templates system provided by organization.
Prospecting to generate inspections/ meetings:
- Identify prospects from the database, filter down leads with objective to convert into opportunity as per the qualification criteria by interacting with decision makers.
- Mapping and scoping customer requirement by knowing customer needs, problems and educate the prospect by delivering valued information. Persuade the leads creatively & proactively to buy by demonstrating how our products and services meet their needs. Use scripts to provide information about products features, prices etc and present their benefits.
- Write emails professionally to share company profile or any information the prospective client seeks about the company.
- Being communication bridge between the prospective client and sales team to ensure meeting/inspection details accuracy. Pass on the opportunities to CSE team for closures.
Subsidiary activities such as Feedback, Attending to Tickets etc
- Attend to tickets, customer concerns at regular interval, pass on the feedbacks to account executives and management.
- Attend to the complaints received from online & offline channels such as websites, social media, referrals etc, deal with complaints and doubts to safeguard company s reputation and raise tickets using the system for sales team to address it.
Customer Management (Inbound)):
- Sourcing data for completed projects and take feedbacks from clients at regular interval, pass on the feedbacks to sales support team and management. Taking Feedbacks, scrutiny at below stages.
- Opened cases Feedbacks/scrutiny of all opportunities passed to quota carrying executives (Under discussion/not yet closed cases) at given interval and attend to their concerns if any.
- Closed cases : Feedbacks/scrutiny of all closed deals (won/lost) passed to quota carrying executives at given interval and attend to their concerns if any.
- Post sales service : Feedbacks/scrutiny of all closed won deals & successfully completed projects passed to quota carrying executives at given interval and attend to their concerns if any.
- Pass the happy clients to outbound SDR team for converting into champions or renewals or add-on Business.
Develop selling skills and business knowledge to grow into a Customer Service Head or next role in vertical.
Measurement metrics:
- Internship period: Response to Training and Ramping up to performance.
- # of complete contact details.
- Response time in new enquiries, existing customers, complaints.
- Prospect to opportunity conversion.
- Total amount of new qualified pipeline generated this month (the best indicator of future revenue).
- Total revenue closed (broken out by New Business, Add-On Business, or Renewal Business. )
- Win rates: What percentage of new pipeline resulted in won deals
Measurement metrics tracking mechanism: Using data captured over CRM, salesforce automation system
Reporting to : CSE
Reference documents with:
- SOP
- Training (Details as under)
- Sales script for landed enquiries for fetching basic details and requirement to convert prospect into opportunity.
- Sales script for initiating outbound calls & generate requirement to convert prospect into opportunity.
- Product catalogue with features, benefits and pricing + supporting material if any such as company profile, portfolio etc
- Email scripts about offering products and scheduling inspections.
- Feedback: Script + Feedback form/system.
- Ticket attending script and entry form to raise it.
- FAQ by clients
Qualification:
- Graduate (Any Stream)- Required
- Post Graduate (Any Stream)- Preferred but not required
- Previous Experience- Not Required
Skills Required:
- Strong Aptitude solving skills
- Solid Spoken and Written communication- English, Hindi/ Marathi abilities
- Strong Interpersonal Skills
- Process oriented and attention to detail.
- Strong judgment and decision-making skills
- Strong leadership skills, be self-directed and be able to multitask
- Executives to be proficient with computers and software spreadsheet programs such as Microsoft Word, Excel, Power Point, and others
- Self-owned conveyance is must.
Desired & Advantages:
- Post graduates with MBA in sales & marketing
Employment Type: Full Time, Permanent
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Strict timing
Monday to Saturday
Within city
Day Shift
UrbanRoof Benefits
Work From Home 
Education Assistance 
Soft Skill Training 
Job Training 
Free Transport 
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