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Manager - Contact Center (Insurance)
Upstox
posted 15hr ago
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Job Description
The Upstox Story:
Upstox is one of Indias leading fintech companies with a mission to simplify trading & investing to make it easily accessible to the masses. We aim to enable everyone, from new investors to seasoned traders, to invest across multiple categories with our state-of-the-art trade & investment platform and commission-free pricing. We offer numerous asset categories to invest in, like Stocks, IPOs, Mutual Funds, and more.
By focusing on our customers needs and equipping them with personalised yet powerful tools, we witnessed a steep growth of 800% in our customer base from 25 Thousand in 2017 to 2 Lakh in 2019. With 1500% growth in 2020, currently, over 10 million customers trust us with their investment decisions, thus setting us on the course to become an industry-leader in the country.
Our mission is simple - to break down the complexities of investing and make it more effortless, accessible, affordable, and easy for the masses to adopt. This key principle when infused with intuitive design and leading-edge technology will help us empower every Indian to take control of their investments.
RKSV Securities was founded by Ravi Kumar and Shrinivas Viswanath in 2009 and was soon graced by Kavitha Subramanian as the third co-founder in 2016. Backed by Ratan Tata, Upstox had raised $4 million in Series A funding in early 2016 that was led by Kalaari Capital. The Series B funding round scaled multifold and witnessed an investment of $25 million by US-based investment firm - Tiger Global Management in September 2019.
We have a team of highly skilled technology and finance professionals, and are currently looking for highly motivated field experts to be part of our high-energy team.
Here is what you need to know about this role:
Job Title : Manager - Contact Center
Sales Leadership:
- Lead and manage the Insurance Telesales function.
- Work closely with Outsourced Vendor Team to drive sales
- Analyse the funnel volume, quality and implement approach to drive revenue
- Works closely with the Product, Tech and CRM Team to enhance the workflow and customer experience.
- Develop and implement sales strategies to achieve revenue targets.
- Monitor sales performance and provide coaching/feedback.
- Own the Sales Target, identify and implement interventions to achieve the predefined targets.
- Monitor & enhance performance at Agent & Team level-
Sales Operations: - Manage sales processes, workflows, and systems.
- Ensure compliance with regulatory requirements and company policies.
- Maintain accurate sales records and publish reports.-
Customer Service: - Ensure exceptional customer experience through timely issue resolution.
- Foster strong relationships with customers and stakeholders.
- Training and Development: - Develop and deliver training programs for sales representatives.
- Identify skill gaps and provide coaching/mentoring.
Focus Products : Life Insurance, Health Insurance & General Insurance (Motor, Travel, any other product)
Must Have : Proven track record of meeting/surpassing sales targets. Strong leadership, communication, and interpersonal skills. Insurance industry knowledge (life, health, motor)
Great to Have : Insurance licensing Experience with CRM software
If you fit the above description, we would love to connect with you! APPLY NOW!
Upstox is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other characteristics.
Employment Type: Full Time, Permanent
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People are getting interviews at Upstox through
People are getting interviews through
(based on 19 Upstox interviews)
Job Portal
Referral
Company Website
Campus Placement
Walkin
Recruitment Consultant
37%
16%
11%
5%
5%
5%
21% candidates got the interview through other sources.
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What people at Upstox are saying
Rating based on 2 Manager
reviews
Anonymous · Operations
in Mumbai
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Read 2 reviewsManager salary at Upstox
reported by
9
employees
with 4-10
years exp.
₹7
L/yr - ₹12.3
L/yr
35%
less
than the average Manager Salary in India
View more details
What Upstox employees are saying about work life
based on 151 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Upstox Benefits
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