Support Analyst

Support Analyst

Experience: 5+ years
Salary : Competitive
Preferred Notice Period: Within 30 Days
Shift: 1:30PM to 10:30PM IST
Opportunity Type: Remote
Placement Type: Permanent

(*Note: This is a requirement for one of Uplers' Partners)

What do you need for this opportunity
Must have skills required :
DevOps, AWS, Azure, C#, Docker, Kubernetes, SQL
Good to have skills :
C# knowledge, Fintech knowledge, GCP familiarity

Our Hiring Partner is Looking for:
Support Analyst who is passionate about their work, eager to learn and grow, and who is committed to delivering exceptional results. If you are a team player, with a positive attitude and a desire to make a difference, then we want to hear from you.

Role Overview Description
About Us
The company is a scaling FinTech company, with a vision to revolutionizing the private markets industry through redefining the benchmark for back-office accounting technology. The company launched in March 2020 and has seen continued growth; today, with over 80 employees working remotely across six continents. Our seed investors include Blackstone Strategic Innovations, Sidekick Partners, and several industry experts, giving us unparalleled advisory and strategic support.
Our fund and portfolio accounting solution is proven across the most complex and largest clients globally in the private capital markets. Located over North America, the Channel Islands, UK, and Europe with a combined assets of $1.4 trillion.
The depth and caliber of our teams’ experience speaks to the excitement we are creating in the industry and ability to attract the very best talent. The company gives you empowerment to get the job done in a very fast paced environment.

Role Responsibilities
†Support Deployment & upgrade of the client's Software core components in cloud
(Azure, AWS, GCP) and local environments within the entire organization.
†Ensuring connectivity with APIs, applications, cloud technology, and data sources.
†Support scheduled software Releases, configuration changes, patching, and
infrastructure changes.
• Excellent documentation skills.
• Collaborate with Engineering to streamline software Deployment and Support.
• Perform Tier 1 Support, Analyse problems (review logs, error messages, etc.), file
bugs, and follow-up on issues.
• Some design, testing and validating programs that solve deployment-related
problems.
• Develop processes and come up with tool ideas that will enable you or the
customers to self-resolve issues, or even better, pre-empt them.
• Support in enhancing our processes, our internal tools, and the way we work.
Our work culture prioritises speed, care and effectiveness and you’ll have the freedom to
pursue your own ideas and solutions.

About you:
• You should have 5+ years in a technical support role or similar industry experience.
• You are keen to learn/support how to manage small to medium-sized teams
support teams.
• Proficiency in working with SQL.
• Good understanding of AWS account management and cloud deployment
• Azure account management and cloud deployment (or willingness to learn – we’ll
get to Google one day, maybe)
• Docker / Kubernetes/ C#
• Understanding of automation in each: cloud formation, arm / bicep templates,
docker compose etc.
• Proponent of DevOps CICD culture
• Excellent communication skills written and verbal.
• Knowledge about FinTech would be a plus.
• Keen to develop strong analytical skills.
• Ability to be calm remain and handle and articulate tough customer situations.
• A strong communicator working cross-functionally across operations, product and
Engineering and translating issues accordingly.
• You care about impact, love a challenge, and take ownership of your work

How to apply for this opportunity

1. Register or login on our portal
2. Click 'Apply,' upload your resume and fill in the required details.
3. Post this click ‘Apply Now' to submit your application.
4. Get matched and crack a quick interview with our hiring partner.
5. Land your global dream job and get your exciting career started!

About Our Hiring Partner:
The company is a scaling FinTech company, with a vision to revolutionising the private markets industry through redefining the benchmark for back-office accounting technology. The company launched in March 2020 and has seen continued growth; today, with over 80 employees working remotely across six continents. Our seed investors include Blackstone Strategic Innovations, Sidekick Partners, and several industry experts, giving us unparalleled advisory and strategic support.

About Uplers:
Our goal is to make hiring reliable, simple, and fast. Our role will be to help all our talents find and apply for relevant opportunities and progress in their career. We will support any grievances or challenges you may face during the engagement. You will also be assigned to a dedicated Talent Success Coach during the engagement.

(Note: There are many more opportunities apart from this on the portal. Depending on the assessments you clear, you can apply for them as well).

So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you!