Admission Counsellor

We're looking for an Admissions Counselors who are extremely customer centric and are excited by the challenges of a new emerging business environment. As an Admissions Counselor you will be responsible for developing new leads, communicating with customers, understanding their needs, and ensuring a smooth sales process. You must be comfortable making dozens of calls per day, working with channel partners, generating interest, qualifying prospects and closing sales. Roles & Responsibilities • Responsible to manage & convert leads for versatile upGrad programs which are in collaboration with renowned Universities/Institutes such as IIITB, NIMMS, IMT Ghaziabad, Deakin Business School, IITM Liverpool Business School, MICA. • Providing in-depth information to prospective learners, this includes counseling through phone, email, chat and social media. • Identifying references through the existing customer base to increase the sales pipeline • Details pertaining to lead discussions & conversion should be updated real-time on CRM (Salesforce) software • Responsible for adherence of the inside sales process, tools and data management. • Meet and overachieve the given weekly, monthly and quarterly target in terms of revenue as well as number of enrolments. • Handle Objections and Price Negotiation in order to generate Sales Revenue. • Maintain effective communication till the time learner is onboarded

Skills Required

• Excellent written and spoken communication skills (English proficiency).
• Strong sales bent of mind, in order to understand and effectively communicate what upGrad is offering to its prospective students and close applications.
• Approachable and vibrant personality.
• Ability to approach any situation with patience and very strong empathy.
• Passion to deliver the highest levels of customer service at all times.
• Must be a team player with the ability to work independently, prioritize tasks, and meet targets/deadlines.
• Basic proficiency in MS Office Suite (Outlook, Word, Excel) is preferable

We invite you to apply for this opportunity through the following link:

Google form Link:- https://forms.gle/tjEevzy9VYS289iK9