Admission Counsellor

JOB SCOPE

The ideal candidate for this role is a proven sales performer adept in direct-toconsumer consultative sales who excels at working with high ticket size products.

As an upGrad Admission Counsellor [AC], you will help prospective learners find the right educational course to upskill themselves and progress in their careers. You will guide them through the decision-making process and persuade them to enroll in upGrad programs.

RESPONSIBILITIES & DUTIES

• Act as a mentor and guide for potential learners, offering career advice and insights into how upGrad can accelerate their professional journey.

• Provide personalized career counseling to potential learners, assisting them in charting their career trajectory and demonstrating how upGrad can facilitate their goals.

• Meet weekly enrollment, revenue, and collection targets to contribute to the overall success of the organization.

• Establish the unique value and effectiveness of upGrad's online/blended learning model to potential learners.

• Manage the complete sales lifecycle for assigned leads, including initiating contact, conducting product demonstrations, closing sales, and nurturing post-sales relationships.

• Maintain a comprehensive database of lead interactions within the CRM system, offering continual feedback to the marketing team to enhance lead quality.

BASIC ELIGIBILITY CRITERIA

• Minimum of 2 to 5 years of B2C sales experience, with at least 1 year spent in a single company. • Prior experience in selling education products [Preferred].

• *Minimum graduation or above, with qualifications from relevant backgrounds preferred: o For Data/Tech/AI programs: Engineering, Computer Science, BCA. o For Management programs: BBA, Management, BSc, BCom & any other graduation program.

• Previous experience working a 6-day work week.

• Currently working in the capacity of an individual contributor.

• Proven track record of meeting targets in the existing company.

*Note: Graduation is a requirement for the role, but exceptions may be made for candidates unable to complete their degree due to specific circumstances, provided they meet all other required criteria.

SKILLS

• Excellent written and verbal communication skills, including strong interpersonal and presentation abilities.

2 EXPERIENCE RANGE 2 to 5 years of sales experience with a minimum of 1 year spent in the same company.

REMUNERATION Based on your current CTC / Competitive as per industry standards

• Ability to listen effectively, build trust with potential learners, and approach situations with patience and empathy.

• Ability to persuade learners towards enrolling in courses while ethically influencing their decisions.

• Basic proficiency in MS Office Suite & CRM management for administrative tasks and reporting requirements.

KEY PERFORMANCE INDICATORS

• Minimum 120 minutes of talk time over calls per day.

• Conduct 1-2 virtual sessions (VCs) per day, each lasting at least 60 minutes.

• Connect with a minimum of 40% of your leads each day i.e., a minimum of 4 to 5 dials on every lead. • Consistently meeting and exceeding weekly revenue targets.