Senior Administrative Executive

Experience: At Least 2-3 years experience in handling customer calls and providing Level 1 customer resolution.

Job Summary:

We are seeking a skilled and customer-focused Helpdesk Executive to join our team. The Helpdesk Executive will be the primary point of contact for candidates, providing timely and effective support via phone & email. Excellent communication skills and technical knowledge will ensure seamless resolution of queries and issues.

Job description:

• Logging the query calls and emails in the system.
• Respond to queries via phone, emails based on the FAQs.
• Walk candidates through problem solving process
• See problems through to resolution
• Escalate the queries to the next level of support when necessary.
• Providing exceptional service by actively listening to candidates, understanding their concerns, and maintaining a professional and patient demeanour.
• Prepare activity MIS reports on a daily basis to ensure addressing of all queries.
• Maintain accurate records of interactions, ensuring timely closure and follow-up.

Desired Profile:

• Should have Excellent computer skills, organizing abilities and communication (oral and written)
• Comfortable in multitasking and prioritising tasks without guidance.
• Knowledge of Microsoft office
• Strong communication and people skills
• Customer service oriented
• Good English proficiency in speaking & writing.

Immediate joiners will be preferred