System Administrator IT

PURPOSE OF THE ROLE

To execute IT projects / project tasks, following procedures / guidelines, tools / systems to meet / exceed client satisfaction. Meet / exceed relevant business objectives.

SCOPE OF THE ROLE

Will lead: Nil

Will report to: IT Manager / Sr. System Administrator

Interactions: Internal team members and the contractors of the company.

KEY AREAS OF FOCUS

OPERATIONAL

Activities

• Planning, procurement, implementing, troubleshooting, infrastructure resources, thin-client system
• Manage servers in an active directory environment & thin client architecture, tires to ensure as closed to 100% uptime as possible
• Troubleshoots problems with networks, web services, mail services
• Routine audits of systems & software, ensure data is backed up on regular basis
• System performance tuning, backups, applying operating system updates, patches & recovery
• Providing seamless internet connectivity, Email id creation, Remote supports over internet to all remote user all over Revmax branches
• Resolving Desktop Level 2 &3 Technical queries, troubleshooting L2 & L3 network appliances
• Net Access Restriction based on content & website name filtering & logging
• Authorizing, encoding, creating & mastering videos, digital images conversation, resizing, color separation & optimizing for printing & mailing

Support

• Maintaining a stable working environment
• Ensuring that the network infrastructure is up and running
• Analyzing system logs and identifying potential issues with computer systems
• Introducing and integrating new technologies into existing environment
• Performance routine audits of systems and software
• Installing and configuring new hardware and software
• System performance tuning
• Cloud Computing, cloud administration, AWS, Azure instance administration.
• Providing user Email id and Maintaining Email Disk usage and quotas.
• Providing user id existence on server
• Handling technical queries
• Troubleshooting any reported problems
• Allocation /Allocation of IT Assets
• Installation & maintenance of IT assets in Pan India Revmax offices
• Providing restricted & monitored access to internet
• Maintaining interconnectivity of remote office through internet
• Perform schedule backup of data on user request
• Providing IT support to users across all offices
• Maintenance of website internet and intranet
• Applying Hot fixes, updates, patches & definitions
• Maintaining Disk usage & quotas for every user file server
• Monitoring unauthorized access to all IT assets
• Monitoring & logging users internet activity
• Users Restriction for data, Email and Internet.
• Filtering & monitoring any unauthorized software data on Revmax Network
• Penalties and Due Process
• Remote PC repair and Administration to support branch offices and remote laptop users
• Procurement of IT assets and Consumables
• Annual maintenance Contract (AMC) of all the IT devices
• Installing, Troubleshooting, Development and support of project Specified software and Hardware as and when required by Management.
• Monitoring, maintaining power backup system, UPS, Inverter, SMF batteries.
• Application support for Tally ERP, HRMS, CRM/ERP.

General

• Escalate support issues appropriately at the right time
• Ready to be on call 24*7
• Ensure timely completion of project
• Maintain all records as per ISO standards
• Adhere to all ISO policies & processes
• Adhere to company & departmental polices & procedures like communication protocols, operational practices / procedures, Information security practices, attendance, procedures, etc
• Ensure data confidentially, integrity & protection of companys property
• Performs any other work assigned by the Management from time to time as per organizational priority

CORPORATE ALIGNMENT

• Ensure discipline, professional work ethic and collaborative, productive work relationships within the company.
• Ensure productive work relationships are established with all relevant internal departments.
• Ensure data confidentiality, integrity and protection of company's intellectual property.
• Participate in cultural, social and fun events with an open mind in order to create camaraderie and collaborative team spirit. Respect and recognize differences and ensure inclusive behavior.
• Identify cost effective solution to increase productivity within the departments.

COMPETENCIES

KNOWLEDGE

SKILLS

CAPABILITIES

Relevant domain knowledge

Hard worker

Learning mindset

Basic Communication skills

Result oriented

nterpersonal skills

Quality orientation

Customer centricity

Process centricity

Team work

UNIQUE CIRCUMSTANCES

• Work in night shifts

• Travel (national) may be required

• Should be willing to take short / long term transfers across different geographies and/or roles.