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Support Engineer(L4)

1-6 years

₹ 3.7 - 17.5L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Bangalore / Bengaluru

1 vacancy

Support Engineer(L4)

Amazon

posted 2d ago

Job Description

Amazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon. com, Inc. , originally creating the best-selling Kindle family of products. Since then, we have produced groundbreaking devices like Fire tablets, Fire TV, Amazon Echo and Amazon Show. The Amazon Devices group delivers delightfully unique Amazon experiences, giving customers instant access to everything, digital or physical.

As a Support Engineer on the Core Device OS team, you will be part of a team that owns critical OS components, pipelines, services, tools, and application development frameworks - working on projects that push the boundaries of customer-device interaction.

This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success. Some of the key job functions of the support engineer are:

Provide first level of support for handling Jiras, tickets, operational issues from production services
Provide engineering support of our incoming Jiras, tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines.
Work on maintenance driven coding projects, primarily in AWS, CDK and basics of C++

Be able to setup and maintain cloud infrastructure

Develop tools and automate manual operational tasks and easy maintenance of our services.
Build monitoring metrics dashboard, and report System health and Support status metrics.
Work with remote development teams for handing-off or taking over active support issues and to create a team specific knowledge base and skill set.



Key job responsibilities
Key job responsibilities
Some of the key job functions of the support engineer are:

Provide first level of support for handling Jiras, tickets, operational issues from production services
Provide engineering support of our incoming Jiras, tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines.
Work on maintenance driven coding projects, primarily in AWS, CDK and basics of C++
Hands-on experience in Unix or any scripting language
Read and understand complex application code and make code fixes to resolve support issues
Develop tools and automate manual operational tasks and easy maintenance of our services.
Build monitoring metrics dashboard, and report System health and Support status metrics.
Work with remote development (Sunnyvale) teams for handing-off or taking over active support issues and to create a team specific knowledge base and skill set.

A day in the life
- Create cloud infrastructure
- fix/debug issues
- deployment of features in cloud
- develop tooling and CDK
- oncall support

About the team
A day in the life
Amazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon. com, Inc. , originally creating the best-selling Kindle family of products. Since then, we have produced groundbreaking devices like Fire tablets, Fire TV, Amazon Echo and Amazon Show. The Amazon Devices group delivers delightfully unique Amazon experiences, giving customers instant access to everything, digital or physical. - 2+ years of software development, or 2+ years of technical support experience
- Experience in Unix
- Experience troubleshooting and debugging technical systems
- Experience scripting in modern program languages


Employment Type: Full Time, Permanent

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What people at Amazon are saying

4.1
 Rating based on 25 Support Engineer reviews

Likes

Transport facility

Dislikes

No work life balance stressfull job Focus and pip are considered more than work

  • Salary - Bad
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Read 25 Support Engineer reviews

Support Engineer salary at Amazon

reported by 171 employees with 1-6 years exp.
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₹5 L/yr - ₹17.2 L/yr
60% more than the average Support Engineer Salary in India
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