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Subject Matters Expert Network Operations consultant

6-6 years

Bangalore / Bengaluru

1 vacancy

Subject Matters Expert Network Operations consultant

Unisys

posted 18hr ago

Job Description

What success looks like in this role:

  • Handle incidents routed from level 1 and 2 team.
  • Perform fault isolation and resolution in a methodical and thorough manner in accordance with SLA.
  • Remotely support customers and/or onsite technicians test and turn-ups of WAN and LAN equipment.
  • Configuration management of Local Area Networks (LANs), Wide Area Networks (WANs), Wireless LANs, network segments, security devices and Internet and Intranet systems to ensure operability.
  • Perform network maintenance and system upgrades including patches, hot fixes, and security configuration.
  • Ability to implement, administer, and troubleshoot network infrastructure devices, including wireless access points, routers, switches, WLAN controllers.
  • Maintain, monitor, and troubleshoot within the roles of Incident Management (Return-to-Service), Problem Management (Reason for Outage) and Change management.
  • Work with engineering department to develop customer and device specific knowledge base.
  • Maintaining and predesign documents for all network infrastructure.
  • Maintains on-call availability to respond to network issues and up-time; must be flexible and available with the scheduling.
  • Plan and implement network changes as per the ITIL change management process.
  • Meet and exceed customer SLA or OLA metrics.
  • Work with third party vendors to remediate and resolve customer issues.

#LI-CM1

You will be successful in this role if you have:

  • Minimum 7 years of technology experience in a networking environment.
  • ITIL foundation knowledge and certification.
  • Hand on experience in working with the following:
    • Cisco routers, Catalyst switches, Nexus switches, WLCs & Meraki devices
    • HP, Aruba switches, routers & WLCs
    • Cisco ISE, Cisco DNAC, ACI
    • SD WAN - Silver peak, Velo cloud etc.

  • Good level of understanding on the virtualization concepts.
  • Knowledge on Public Clouds like Azure, AWS, Google
  • Automate tasks and monitor their effectiveness.

  • Hand on experience with routers, switches, wireless controllers. (Cisco, Aruba, and Meraki)
  • Professional level certification in one or more fields. (Cisco- CCNA, CCNP, SISE; Aruba - ACSA, ACSP, ACMX, ACSDP)
  • Proficient with standard troubleshooting practices and methodologies.
  • Strong understanding of network infrastructure and network hardware.
  • Ability to think through problems and visualize solutions.
  • Knowledge of application transport and network infrastructure protocols.
  • A self-starter able to work independently but comfortable working in a team environment.
  • Good analytical and problem-solving skills.

 


Employment Type: Full Time, Permanent

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(based on 42 Unisys interviews)
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12%
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What people at Unisys are saying

Operations Consultant salary at Unisys

reported by 1 employee with 4 years exp.
₹5.8 L/yr - ₹7.5 L/yr
18% more than the average Operations Consultant Salary in India
View more details

What Unisys employees are saying about work life

based on 1.1k employees
69%
75%
74%
63%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Unisys Benefits

Free Transport
Work From Home
Health Insurance
Cafeteria
Soft Skill Training
Job Training +6 more
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Unisys Bangalore / Bengaluru Office Locations

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Bengaluru Office
Unisys India RGA, 3/1, Sarjapur Main Rd, Carmelaram, Hadosiddapura, Chikkakannalli Bengaluru
Karnataka 560035
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