Services Support Rep 4

What success looks like in this role:

Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements

Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures

Escalates complex problems to the Remote Support Engineering staff or Field Engineering

Typically provides technical support for Internal and External customers

Escalates complex problems to higher level of expertise within organization

Responsible for providing the first-line of after-sales telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees

You will be successful in this role if you have:

High School diploma Excellent verbal and written communication

Willingness and ability to work in shifts (24 x 7)

Good Knowledge on Operating Systems, Hardware, Networking and MS Applications

Multitasking and coordination skills

Team Player

Well versed with technology (understanding of networks, monitoring, DBMS, Windows)

Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc

)

Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions