Upload Button Icon Add office photos
filter salaries All Filters

113 Unisys Jobs

Service Desk Associate - Level 2

2-4 years

₹ 4.5 - 4.8L/yr (AmbitionBox estimate)

tooltip
This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Bangalore / Bengaluru

Service Desk Associate - Level 2

Unisys

posted 19d ago

Job Role Insights

Flexible timing

Job Description

What success looks like in this role:

Position Overview:

Responsible for providing the first-line of post-sales telephone technical support of hardware, systems, sub-systems and/or applications for customers and/or employees. Answers more complex questions about installation, operation, configuration, customization, and usage of assigned products.

Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures. Escalates complex problems to the Remote Support Engineering staff or Field Engineering. Fully qualified and experienced.

Typically provides technical support for internal and external customers. Escalates complex problems to higher level of expertise within organization.

Key Responsibilities/Outcomes:

  • Responsible for providing telephone technical support of hardware, systems, sub-systems and/or applications for customers and/or employees.
  • Answers more complex questions about installation, operation, configuration, customization, and usage of assigned products/application/database.
  • Apply basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
  • Escalates complex problems to Field Engineering or Resolver Staff.
  • Typically provides technical support for internal and external customers.
  • Escalates complex problems to higher level of expertise within organization.
  • Troubleshoot various technical issues; network connectivity, network printing, user access issues, Application related issues, password resets, etc.
  • Communicate with the user and the resolver teams (Client/ Unisys/ third party) and other departments within Unisys to ensure best service to the end users.
  • Demonstrate intermediate problem-solving skills and efficient troubleshooting skills
  • Commitment to client/internal/customer satisfaction
  • Plan, develop, and lead interactive training sessions within the team.
  • Play an active role in training the team members on process-related issues.
  • Implement technological changes to enhance support functions.
  • Ability to handle multiple accounts and successfully multi-task during crucial times
  • Positive feedback/ Good survey scores from the clients regarding service provided.
  • Working knowledge on Applications/Databased; example Windows, Mac, mobility, AD, Oracle, Exchange (O365), SharePoint, Citrix, Avaya, Outlook, Skype for Business, VMWare, PowerShell etc..
  • Working knowledge on ticketing tools in the current market such as ITSM Remedy, Service-Now.
  • Certification will on any field will be an added advantage.

You will be successful in this role if you have:

Key Qualifications:

University degree or equivalent education

Minimum Eligibility: Applicant should have a min of 2+ years of experience in the Level 2 team

Responsible for handling the service desk.

People management and development.
Training/Mentoring: Formalizing the training plan on a monthly basis and documenting it.
Ensuring all SLAs are met.
Publish monthly progress reports
Track and define common theme problems
Identify and implement corrective actions.
Managing day to day workload, prioritizing when necessary
Handle escalations and work towards minimizing them
Driving and managing periodic shift/project level initiatives.

Core Competencies:

Accuracy/Attention to Detail
Computer-Based Customer Support Tools
Conflict Management
Customer Service Management
Customer Support Function
Flexibility & Adaptability
Follow-up
General Computer Competencies
Hardware Infrastructure
Initiative
ITIL (Information Technology Infrastructure Library)
Oral Communications
Problem Solving
Service Request Management Process
Technical Troubleshooting
Think Like the Customer
Tolerance for Stress.


Employment Type: Full Time, Permanent

Read full job description

Prepare for Service Desk Associate roles with real interview advice

People are getting interviews at Unisys through

(based on 42 Unisys interviews)
Job Portal
Campus Placement
Company Website
Referral
Recruitment Consultant
45%
14%
14%
12%
5%
10% candidates got the interview through other sources.
High Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.

What people at Unisys are saying

3.5
 Rating based on 3 Service Desk Associate reviews

Likes

Super work place

Dislikes

NA nothing

Read 3 reviews

Service Desk Associate salary at Unisys

reported by 43 employees
₹3.1 L/yr - ₹6 L/yr
10% more than the average Service Desk Associate Salary in India
View more details

What Unisys employees are saying about work life

based on 1.1k employees
69%
75%
74%
63%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Unisys Benefits

Free Transport
Work From Home
Health Insurance
Cafeteria
Soft Skill Training
Job Training +6 more
View more benefits

Compare Unisys with

IBM

4.1
Compare

Accenture

3.9
Compare

HCLTech

3.6
Compare

TCS

3.7
Compare

Infosys

3.7
Compare

Wipro

3.7
Compare

Tech Mahindra

3.6
Compare

Cognizant

3.8
Compare

Capgemini

3.8
Compare

DXC Technology

3.7
Compare

Atos Syntel

3.6
Compare

HTC Global Services

3.6
Compare

BT Global Services

4.1
Compare

Tietoevry

4.3
Compare

TELUS International Philippines

3.8
Compare

TEKsystems

3.4
Compare

Allianz Technology

4.2
Compare

Luxoft

3.7
Compare

Ingram Micro

3.9
Compare

Amadeus

4.0
Compare

Similar Jobs for you

Service Desk Associate at Unisys India Pvt. Ltd.

Bangalore / Bengaluru

3-6 Yrs

₹ 5-8 LPA

Service Desk Associate at Unisys India Pvt. Ltd.

Bangalore / Bengaluru

1-4 Yrs

₹ 3-6 LPA

Service Desk Associate at Unisys India Pvt. Ltd.

Bangalore / Bengaluru

1-4 Yrs

₹ 1-5 LPA

Service Desk at Computacenter

Pune

1-3 Yrs

₹ 3-3.5 LPA

Service Desk Associate at Unisys India Pvt. Ltd.

Bangalore / Bengaluru

1-4 Yrs

₹ 3-6 LPA

Service Desk Analyst at RSM DELIVERY CENTER (INDIA) PRIVATE LIMITED

Bangalore / Bengaluru

1-3 Yrs

₹ 3-6 LPA

Technical Support at Tech Mahindra

Hyderabad / Secunderabad

1-4 Yrs

₹ 2.5-4 LPA

Service Desk at ELFONZE TECHNOLOGIES PRIVATE LIMITED

Bangalore / Bengaluru

0-2 Yrs

₹ 2-4 LPA

Desktop Support Engineer at GAVS Technologies

Vijayawada

2-6 Yrs

₹ 2-5 LPA

Service Desk Engineer at Rattan Enterprises

Delhi/Ncr

4-9 Yrs

₹ 3-6 LPA

Unisys Bangalore / Bengaluru Office Locations

View all
Bengaluru Office
Unisys India RGA, 3/1, Sarjapur Main Rd, Carmelaram, Hadosiddapura, Chikkakannalli Bengaluru
Karnataka 560035
Bengaluru Office
Unisys India - SJR, Plot No. 13,14 & 15, 4th Floor & 5th Floor, SJR iPark, EPIP Area, Whitefield Bengaluru
Karnataka 560066

Service Desk Associate - Level 2

2-4 Yrs

Bangalore / Bengaluru

19d ago·via naukri.com

Service Desk Associate (International Voice Support)

0-5 Yrs

Hyderabad / Secunderabad

3hr ago·via naukri.com

Senior Network Operation Engineer

6-11 Yrs

Bangalore / Bengaluru

1d ago·via naukri.com

Senior Technical Consultant

5-10 Yrs

Bangalore / Bengaluru

1d ago·via naukri.com

Technology Pricing Analyst

3-5 Yrs

Bangalore / Bengaluru

1d ago·via naukri.com

ServiceNow Business Analyst

5-9 Yrs

Bangalore / Bengaluru

5d ago·via naukri.com

ServiceNow Developer

2-5 Yrs

Hyderabad / Secunderabad, Gurgaon / Gurugram, Bangalore / Bengaluru

6d ago·via naukri.com

Pricing Manager

4-8 Yrs

Bangalore / Bengaluru

6d ago·via naukri.com

Application Development Eng

2-6 Yrs

Hyderabad / Secunderabad

6d ago·via naukri.com

Client Delivery Executive

15-19 Yrs

Hyderabad / Secunderabad, Gurgaon / Gurugram, Bangalore / Bengaluru

6d ago·via naukri.com
write
Share an Interview