Scrum Master - Salesforce (Senior Manager, Delivery)

What success looks like in this role:

P&L/ Management Has engagement level services profitability responsibility and manages services delivery for multiple engagements. Manages financials and operational metrics for multiple and/or large complex engagements. Ensures that the organizations strategy is consistent with Unisys strategy. Achieves profitable revenue growth through the successful implementation of the business strategy. Responsible for managing a P&L up to 5M in services value. Project Management and Service Delivery Manages the delivery and implementation of services within planned timelines, budget, margins, SLAs, KPIs, OKRs and quality specifications. Consistently delivers high value, "client ready" work with minimal supervision. Applies business process methodologies to client business problems. Combines knowledge of business process methodologies with a deep knowledge of their domain and/or solution to sell, design and deliver a full range of solutions. Leads and/or supports the implementation of change management, business process redesign or information planning. Consistently achieves or exceeds engagement revenue, margin, service level objectives and quality targets. Effectively manages engagement risks, identifying and promptly notifying senior management of the potential impact of such risks and alternative approaches to mitigating them. Client Relationship Management Builds client for life relationships. Interfaces with the clients technical executives to understand their business challenges and recommend innovative integrated business solutions. Participates in new business opportunities and add-on opportunities that result in profitable revenue growth within the client. Manages the performance of internal and external service providers in order to ensure the implementation of deliverables and resulting client satisfaction. Interfaces with sub-contractors. May write accurate and effective statements of work so that both the client and Unisys staff understands the project expectations and roles. May create change orders when additional work is required is outside the original contracted scope and/or services proposal. People Management Manages and leads a span of 35-50 associates (direct or matrixed), including their training, development, performance and career path. Advocates and models a strong focus on performance management, development, career growth, engagement, and diversity within the practice. Attracts and appropriately motivates professionals to achieve or exceed growth, productivity and profitability targets. Works with Unisys recruiting to maintain a pipeline of outside experienced professionals. Provides appropriate mentoring, feedback, training and development opportunities to help individuals within the practice reach their full potential. Business and Industry Skills Advanced in one or more domains. Demonstrates marketable expertise in at least two market segments and/or functional/technical areas of specialization. Has used knowledge to build own image and reputation. Stays current with information management / technology / IT Infrastructure industry, competitor and vendor strategies, technologies and offerings. Conveys an executive presence, a high level of professionalism and a focused commitment to excellence. Forecasts, plans, implements and reviews financial and people resources in order to meet defined business requirements in line with company strategic plans, targets and objectives. Defines intermediate goals and contingencies. Communicates in an open, candid, clear, complete and consistent manner. Listens well and gives full attention when others are speaking. Demonstrates maturity, self-confidence and self-control in formal and informal interactions. Understands the meaning and implications of key financial indicators. Analyzes, integrates and utilizes financial data to accurately diagnose business realities, to identify issues and to develop strategies and plans. Maintains absolute integrity while balancing the potentially conflicting objectives of exceeding client expectations for quality and value, appropriately developing professionals within his/her practice, and achieving Unisys financial objectives Utilizes a collaborative working style that stresses teamwork and places the best interests of Unisys over individual and team objectives.

You will be successful in this role if you have:

University degree or equivalent education and experience. Advanced experience within a managed services business. Average 10+ years of professional service experience managing a service line. Relevant industry certifications preferable. Active participation in professional communities, foruns and social media. Key Metrics The following are broad guidelines that generally apply on a consistent basis across Unisys. Other factors may be considered such as strategic importance of key accounts/ practices, business trends, and external market conditions resulting in exceptions to these guidelines: Responsible for managing a P&L up to 5M in services value. Manages and leads a span of 35-50 associates (direct or matrixed).

Leads the efforts of a team of over 10 Unisys associates or contractors. This is not a direct reporting relationship, but leading a project or solution team of developers, testers, engineers or support associates to meet critical deliverables. May act as a SCRUM Master. Provides analytical support in the conceptualization, development and implementation of enterprise systems, networks or application software, as well as desktop applications. Provides technical advice and consultation on complex, critical issues and escalations.

View Details:
Defines specifications for complex operating software programming applications and modifies and maintains complex existing applications.
Develops program logic for new applications or analyzes and modifies logic in existing applications.
Codes, tests, debugs, documents, implements and maintains software applications. Analyzes requirements and may maintain, test and integrates application components. Ensures that system improvements are successfully implemented.
Proficient in assisting with the evaluation of new and existing software products.
Expert in project management techniques and act as a team leader on small projects or portions of larger projects.
Develops client support plans for major projects.
Develops further depth and expertise in delivery management and may continue on the delivery management path or go on to deepen technical skills in architecture or highly specialized subject matter expertise.
Key Qualifications University degree or equivalent experience and a minimum of 8 years of experience in a broad range of application support, enterprise support or domain expertise. Salesforce.com Certifications are an asset.
Working knowledge of Salesforce Architecture

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