Add office photos
All Filters
62 Unisys Jobs
Quality Coach
Unisys
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Perform consistent monitoring on Service Desk agent interactions with End Users as well as the related tickets. Ensure that all designated agents in the team are coached timely and effectively.
- Coaching abilities to drive agent performances
- Provide input for Knowledge Article updates and recommend other improvement suggestions.
- Prepare reports and quality indicators, provide Quality results to Service Desk Leadership members, and implement continuous improvement action plans for enhancing End User Experience.
- Collaborate with Knowledge, training, Quality and Operation to drive results
- Prepare and Drive Quality assurance Weekly, Monthly business presentation [WBR, MBR]
- Active participation in quality initiatives and Team objectives and high-quality execution of the Quality Process.
- Conduct sessions with Service Desk agents and staff members to calibrate on call guidelines and discuss on Quality Metrics.
- May involve Client interaction and activities
- SD basic technical troubleshooting experience
You will be successful in this role if you have:
- Excellent verbal and written communication in English and any additional applicable languages
- Bachelors Degree in any field is desired.
- Minimum 2+ years of IT Service Desk Level 1 experience
- Key Skills:
- Good understanding of IT Service Desk Level 1 Support processes
- MIS reporting, trending reporting and Analytics
- Good knowledge of Service Desk Tools, Applications
- Experience creating and updating reports. Should be able to interpret data and trend analysis.
- Able to resolve escalations and keep stakeholders informed
- Highly resourceful, self-driven, and proactive attitude that demonstrate ownership
- Growth Mindset that generates curiousness about the working environment
.
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Quality Coach roles with real interview advice
What people at Unisys are saying
Quality Coach salary at Unisys
reported by
3
employees
with 5-6
years exp.
₹3.8
L/yr - ₹4.8
L/yr
20%
less
than the average Quality Coach Salary in India
View more details
What Unisys employees are saying about work life
based on 1.1k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Unisys Benefits
View more benefits
Compare Unisys with
IBM
Compare
Accenture
Compare
HCLTech
Compare
TCS
Compare
Infosys
Compare
Wipro
Compare
Tech Mahindra
Compare
Cognizant
Compare
Capgemini
Compare
DXC Technology
Compare
Synechron
Compare
Movate
Compare
Sopra Steria
Compare
NCR Voyix
Compare
SS&C TECHNOLOGIES
Compare
BT Business
Compare
HTC Global Services
Compare
Tietoevry
Compare
TEKsystems
Compare
Allianz Technology
Compare
Similar Jobs for you
Unisys Bangalore / Bengaluru Office Locations
Bengaluru Office
Unisys India RGA, 3/1, Sarjapur Main Rd, Carmelaram, Hadosiddapura, Chikkakannalli
Bengaluru
Karnataka 560035
Karnataka 560035
Bengaluru Office
Unisys India - SJR, Plot No. 13,14 & 15, 4th Floor & 5th Floor, SJR iPark, EPIP Area, Whitefield
Bengaluru
Karnataka 560066
Karnataka 560066
Share an Interview